Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

We’re looking for an experienced Digital Communications and Engagement Manager to join our marketing team! We expect you to be experienced and passionate about creating digital content, managing the company’s digital presence, and engaging the Upgrade community – from customers to prospects alike. This role will report to the Senior Director of Marketing.

As our Digital Communications and Engagement Manager, you will be involved in managing various digital channels. You’ll wear many hats and have the opportunity to be involved in multiple high-profile projects at the same time. 

Responsibilities:

• Manage all of Upgrade’s earned digital media accounts
• Work cross-functionally with Marketing, Design, Product, Operations, Legal, and Compliance teams to develop digital content that strengthens Upgrade’s brand and increases community engagement
• Cultivate an online community of customers and prospects using digital content across a wide array of digital platforms
• Ideate and execute new digital/social/media marketing communications plans designed to increase online word-of-mouth, share of voice, and brand advocacy
• Strategize and work with the Operations team execute a social media response approach for engaged community members
• Monitor key players in the industry (competitors, partners, press, influencers, etc.) to inform our communications strategy
• Use data to analyze impact and performance and adapt accordingly. Track and report on key engagement metrics to senior management

Skills:

• 3 + years of experience in digital marketing, marketing, marketing communications, or social media marketing
• Excellent content creation skills with an eye for detail
• Experience launching and managing earned and paid social media campaigns on channels including but not limited to Facebook, Instagram, Twitter, LinkedIn, etc.
• Analytical mindset and approach to problem solving. Ability to use engagement data to drive content strategy and decisions.
• Demonstrated ability to collaborate across teams and functions.
• Proven success in handling ambiguity in a fast-paced, continuously changing environment
• Project management skills: ability to prioritize high impact activities and keep multiple projects moving forward.

Benefits / Perks:

• Designer office with amazing views of the bay!
• Comprehensive benefit package: medical, dental, and vision.
• Unlimited vacation policy.
• Flexible working environment.
• Conveniently located in San Francisco Financial District.
• Close to BART and public transportation.
• Kitchen stocked with beverages, snacks and treats.
• In office game rooms, yoga room, and abundance of lounge space.
• Monthly social gatherings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Employee Privacy Notice

Effective Date: 1/1/2020

Notice to Applicants for Employment, Employees, and Contractors:

This California Employee Privacy Notice is intended to provide California consumers who are employed or apply for employment or a contractor position with Upgrade information about the categories of personal information Upgrade collects and how the company uses this information. For any questions about this notice, please contact [email protected].

- Personal Information Upgrade Collects:

Identifying information: including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Information you provide as a part of a job application or from a background check performed after a job offered is extended, including employment, education, credit, and criminal history. Data on work productivity and performance, including hours worked, electronic network activity, and tasks performed. 

- Purposes for Collecting Personal Information:

To consider applications for employment. To complete payments, including payroll, expense reimbursement, other compensation-related payments, and the administration of stock options. To administer benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.