About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Working under the guidance of the Account Director, the Account Manager manages clients and projects for Big Red Rooster by driving agency development process and following up on day-to-day activities to ensure successful completion of work within given deadlines.

In our highly collaborative environment, you will be working with strategy, creative, production and digital teams to deliver high quality and compelling work. The ideal candidate should be strong at building and nurturing client relationships, and a driven, analytical and strategic professional.

Responsibilities:

To our clients:

• Maintains understanding of client's business, brand, category, consumers and its competitors in order to deliver the highest quality of work and provide added value for the client
• Creates and nurtures strong client relationships
• Develops trust with clients by providing counsel, recommendations, and sound judgment
• Organizes and articulates agency POVs and best practices based on sound rationale and previous experience to sell through new ideas and concepts
• Manages client budgets, scope, and expectations regarding timing, schedules, and process
• Issues and updates written weekly status and conference call reports following meetings to ensure client and agency are in agreement
• Attends client meetings and proactively initiates agency next steps
• Works with client and internal teams to set realistic goals and timing expectations
• Develops proactive business-building ideas for client and agency

To our team:

• Communicates client's business plans, feedback, and opportunities to agency leadership
• Drives efficiency in agency process; stays up to date on industry trends/market dynamics
• Collaborates cross-functionally on strategic direction for account and work streams
• Works with strategy to develop strong case studies annually
• Anticipates, troubleshoots and assists in the resolution of problems
• Supports Account Director in contributing to strategic approach for client programs, plans and projects
• Assists in writing proposals/SOWs; supports Account Director in annual planning
• Champions agency work and process to ensure high quality of work - understanding each project scope, milestone dates, status and resourcing needs
• Positively contributes to and maintains agency culture of inclusivity and collaboration

Requirements

• Bachelor's degree in Marketing, PR/Communications, Business or related field
• Minimum of five years client service/account management or project management experience on agency side
• Excellent listening skills and verbal and written communications
• Must have a critical eye for details
• Effective problem-solving skills and ability to resolve conflicting information/situations
• Excellent organizational skills and the ability to multi-task and adapt quickly to changes in a fast-paced environment.
• Thrives at building relationships and understanding how to adapt to different personalities
• Ability to be calm and flexible under pressure and during times of change
• Capable of working independently and/or with team; must be open to wearing multiple hats outside of job role
• Strong understanding of project budgets and proposal writing/estimates and how project and budget management impact account and agency profitability
• Comfort and skill presenting work and sharing pertinent project information to client and internal team

#LI-HB

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.