Job Description

Job Title: Manager, User Experience and Engagement

Department: Marketing

Location: Nashville, TN or Remote

Overview

The Marketing Analytics team at Asurion helps teams make informed, data driven decisions to improve revenue growth through a series of tools. In this role, you will help create amazing experiences for tens of thousands of internal and external users with data-driven tools developed by the Marketing Analytics team. Our solutions are proven to improve sales performance by giving Sales and Marketing teams insights into performance trends, key metric drivers, and high ROI growth opportunity areas. In this role, you will own the experience for our end users. You will be the voice of the customer for our internal development teams, ensuring we are building solutions that are truly helpful and revenue-generating. The ideal candidate will have a passion for understanding customer needs, solving pain-points, excellent interpersonal skills, and bringing data stories to life. The candidate must be customer-centric, with the ability to balance the demands of a rapidly growing, complex entrepreneurial environment where ingenuity, rather than precedence, drives change.

IF YOU ARE PASSIONATE ABOUT

• Delivering great experiences through data-driven tools
• Conducting research and leveraging quantitative data and qualitative user feedback to develop recommendations to enhance current solutions to deliver key business results
• Crafting a compelling platform vision and masterfully drive alignment within the team and across the business
• Building and scaling analytical tools by working within a cross-functional team of engineers, designers, and business analysts
• Partnering and communicating with a variety of teams and stakeholders in a highly matrixed organization

• Contributing to a collaborative, inclusive, fun, and high-performance team culture
• Teaching others how to use new tools to make their jobs easier and make them more successful

HOW YOU WILL DRIVE IMPACT

User Experience

• Developing a deep understanding of the end-user experience
• Requirements gathering, vetting, and prioritization (as a contributor and/or owner)
• Translate priority requests into work request for the development team
• Own and contribute to design sessions with users and team members
• Perform user acceptance testing
• Design, capture, and evaluate tool metrics to understand user patterns

User Engagement

• Drive product adoption, usage, and engagement with internal and external teams.
• Engage account advocates to assist in driving analytics tools success
• Engage users through a variety of methods to collect, analyze, and prioritize feature roadmap and release schedules
• Partner with other Marketing Analytics members to showcase products to internal account meetings

PROFESSIONAL COMPETENCIES:

• Demonstrated ability to solve problems, think critically, and drive results
• Experience training others on new skills and tools; remote (video conference) training experience preferred
• Excellent collaboration and cross functional partnership skills and ability to influence colleagues from all business functions
• Self-motivated and able to act independently with minimal direction
• Ability to manage ambiguity and communicate uncertainty proactively
• Strong ability to prioritize and manage multiple projects and processes simultaneously

QUALIFICATIONS

• 3+ years' experience using data to inform business decision making and/or to drive results
• 3+ years' experience leading projects from conception to delivery
• Experience in product development (e.g., empathy interviews, requirements/backlog management, agile sprint planning, roadmap planning)
• High attention to detail, strong analytical, and technical documentation skills
• Solid understanding of and demonstrated experience in project management principles
• Ability to present complex results and requirements to senior levels, both to clients and internally

PREFERRED EXPERIENCE

• Bachelor's Degree preferred in relevant field (marketing, business, finance, etc.)
• Experience with data analysis as part or all of your position: could be as an analyst, modeling, consulting, planning/forecasting, sales/marketing/product operations and/or analytics
• Experience working with Asurion products with the intent to drive growth through a combination of data and value messaging
• Experience working directly or indirectly with mobility partners with a clear understanding of leader / seller motivations and workflows
• Experience managing internal and external relationships and expectations

Travel: 10-15% to conduct research with end users.