Manager, Strategy & Operations, Marketing at FullStory (Remote)

| Atlanta, GA +80 more | Remote
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This role can be performed remotely anywhere within the United States and Canada.

The right candidate for this role prides themselves in fresh thinking, is an analytical problem-solver, and will be charged with optimizing revenue across FullStory. This person will partner with the Chief Marketing Officer and other Marketing leaders to build a best-in-class marketing analytics and insights practice that enables decision making and business improvements. 

In this role, you’ll ensure our approach to Marketing, Sales and Customer Experience is both coherent and metrics-based, all the while evaluating and “as needed/warranted” modifying our processes and tools to drive results. You’ll lead cross-functional projects alongside experts to deliver deep and holistic insights for the business. You are just as comfortable diving into the weeds of analytics and daily operations as you are talking high-level strategy.

Day to day you’ll:

  • Draw insights that help our leaders focus on hitting goals and planning where the business needs including attribution, lead lifecycle and customer engagement analysis.
  • Drive high-impact recommendations based on quantitative and qualitative analysis on a variety of thorny problems and carry projects from concept to implementation.
  • Recommend and help align strategy, operations, systems and tools across Marketing, Sales, and Customer Experience to ensure best-in-class execution.
  • Develop robust performance reporting and forecasting to understand efficiencies, gaps, and growth opportunities across Marketing, Sales, and Customer Experience.
  • Partner with the CMO and other Marketing leaders to answer tough questions with data analytics, understanding the underlying process, people involved, and technologies.
  • Collaborate across the company to improve our marketing analytics infrastructure. Work with Operations and Technology teams to ensure data quality and drive automation.

We’re looking for someone who:

  • Has experience leveraging analytics to make recommendations and drive change
  • Has 3+ years experience leading or working in Marketing Operations, Revenue Operations, Sales Operations or Analytics 
  • Has experience working with complex data sets using spreadsheets, SQL, BigQuery, Looker, or other analytical tools
  • Has experience with marketing measurement and attribution, funnel optimization, user segmentation, cohort analyses, time series analyses, etc.

It would be amazing if:

  • You have 3+ years of experience in Strategy/Management Consulting, Investment Banking, or Business Operations at a tech company
  • You have experience working at high-growth SaaS or technology companies
About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected] Requests for accommodations will be treated confidentially.

More Information on FullStory
FullStory operates in the Software industry. The company is located in Atlanta, GA. FullStory was founded in 2014. It has 250 total employees. To see all 22 open jobs at FullStory, click here.
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