Manager, Marketing Strategy & Operations

| Chicago, IL | Hybrid
Employer Provided Salary: $146,000-$187,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Are you ready to make an impact?

West Monroe is currently seeking a talented Manager to join our Marketing Strategy & Operations team within our Customer Solutions practice. The Manager will be responsible for leading project teams and developing customer-centric strategies for our clients to Be Digital in the areas of marketing strategy and operations. We help our clients to increase customer acquisition and engagement, revenue growth, and marketing efficiency and effectiveness.

Responsibilities:

​Client Delivery

  • Lead client engagements and workstreams related to marketing strategy, process optimization, operating model, marketing analytics, and technology enablement to achieve client's desired business outcomes
  • Develop data driven, customer-centric strategies, use cases, business cases, roadmaps, and recommendations that deliver business value and support client marketing transformations
  • Mentor and manage project delivery teams for successful delivery and client satisfaction
  • Manage client relationships to determine business and functional requirements
  • Demonstrate strong analytical skills, attention to detail, and thorough understanding of how to interpret client business needs and the translation of those needs into strategic recommendations, actionable initiatives and roadmaps, and operational and technology requirements
  • Facilitate effective change management programs within the client organization

People and Practice Development

  • Be a leader and role-model for growing and developing the Marketing Strategy team within the Customer Solutions practice
  • Develop and enhance West Monroe’s methodologies and approaches to client delivery and provide thought leadership for marketing strategy and operations
  • Advise, mentor, and develop consultants and actively participate in the performance management process
  • Participate actively in the recruiting process to grow the Marketing Strategy team

Business Development

  • Participate in business development with prospective clients including pre-sales, proposals, negotiating and project planning
  • Create work plans, pricing estimates, and risk assessments for prospective clients
  • Participate in key client relationships and growing those accounts within Customer Solutions practice and cross selling to other areas within West Monroe

Qualifications:

  • 7+ years of experience working for a consulting firm, agency, or as a Marketing Strategy or Operations leader in industry
  • Executive presence, collaborative working style, and strong communication skills for interacting with client managers, directors, VPs, CMOs and CXOs
  • Industry marketing and management consulting abilities in marketing front office (e.g., marketing effectiveness, channel design & customer engagement, marketing analytics, marketing operations, and marketing technology)
  • Knowledge of marketing operations and technologies overall marketing process
  • Prior experience in defining and driving improvements in marketing strategy, marketing operations, and marketing technology
  • Prior experience with customer engagement strategy across web, mobile, social, traditional, and physical channels
  • Prior experience with marketing content and digital asset management solutions
  • Prior experience with marketing analytics, reporting, and dashboards
  • Ability to work well with people including project stakeholders and project team members
  • Ability to travel to client-site 30-50% 
  • Candidates must be eligible to work in the United States without limitation

#LI-HYBRID

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.

Seattle or Washington, D.C.

$155,100$172,400 USD

Los Angeles

$162,500$180,600 USD

New York City or San Francisco

$169,900$188,800 USD

A location not listed above

$147,700$164,200 USD

West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.  

At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done. 

Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities. 

West Monroe is an Equal Employment Opportunity Employer  
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion. 

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.  

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Technology we use

  • Engineering
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An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
West Monroe encourages volunteerism both on an individual level and through coordinated volunteer opportunities, such as our Day of Service, an all-company volunteer day.
Partners with nonprofits
In 2021 West Monroe contributed more than $2,717,461 to national and local nonprofits across the country​ through corporate contributions, hands-on volunteerism, and pro bono engagements​.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
West Monroe offers flex schedule arrangements that allow a full-time regular employee to change the standard start and end time of their standard office hours.
Remote work program
Employees who do not live within 100 miles (or a commutable distance) to a West Monroe office are eligible to become remote employees.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
West Monroe aims to have 25% women representation, 20% people of color representation, and 9% underrepresented people of color in leadership positions in the upcoming years.
Mandated unconscious bias training
West Monroe has unconscious bias training courses that are required for all directors and above, and open to all employees.
Diversity manifesto
Diversity employee resource groups
West Monroe has seven ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, Veterans, and Women's Leadership Network.
Hiring practices that promote diversity
Our Talent Acquisition team is committed to an inclusive candidate experience through practices such as mitigating bias. We also work with numerous diversity recruiting partners.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
West Monroe offers employees Health Care FSAs, Dependent Care FSAs, and Commuter FSAs to help cover medical, dependent care, and commuter expenses with pre-tax contributions.
Disability insurance
If employees become ill or suffer an injury that prevents them from working, West Monroe provides short- and long-term disability insurance to replace a portion of an employee’s income.
Dental insurance
West Monroe dental insurance is provided by Delta Dental via PPO. The plan covers 100% of the cost of preventative care, including x-rays, annual cleanings, and more.
Vision insurance
West Monroe’s vision insurance is provided by VSP. The plan includes treatment for eye pain, tests to diagnose vision changes, exams to monitor cataracts, retinal screenings, and routine eye care.
Health insurance
West Monroe’s medical insurance is provided by BCBS of Illinois and Kaiser Permanente for CA & HI employees. There are two plan offerings through BCBS: PPO and a High Deductible Plan with an HSA.
Life insurance
West Monroe offers all full-time employees a $50,000 Life and AD&D policy at no cost to the employee. Employees are offered voluntary life insurance in the amount of up to $500K or 5x their salary.
Pet insurance
Employees have the ability to purchase pet insurance directly with Spot, ASPCA, or Pets Best through the West Monroe partnership with Benefit Hub.
Wellness programs
West Monroe provides many wellness benefits including gym discounts, dedicated wellness platform rewarding employees for meeting goals, and employee groups such as running club, cycling club and more.
Mental health benefits
West Monroe provides mental health benefits including access to Headspace, listening sessions on mental health topics, flexible work arrangements, employer-sponsored EAP, and a wellness committee.
Financial & Retirement
401(K)
West Monroe’s 401(k) plan is administered by Principal with options for both a Traditional or Roth account. Employer contribution match is up to 25% with a broad selection of funds to select.
401(K) matching
West Monroe’s 401(k) retirement plan matches 25% of an employee’s contribution. Both Traditional and Roth accounts are eligible to be matched.
Company equity
Employee stock purchase plan
Employees have an annual opportunity to purchase company shares through an internal marketplace within the 401(k) plan. We believe the ability of our people to invest in the future of the firm.
Performance bonus
The bonus program is tied to both firm and individual performance, as a result, an employee’s individual bonus attained may range between 0% -150% of the average.
Charitable contribution matching
West Monroe matches charitable gifts that employees make to eligible nonprofit, in addition to other charitable donations.
Child Care & Parental Leave Benefits
Childcare benefits
We partner with Bright Horizons Back-Up Care offering adaptive, flexible support for employees’ child and dependent care needs, including accessing last-minute care.
Generous parental leave
West Monroe offers 10 weeks of paid leave for all employees. Employees can combine parental leave, flexible time off, flexible scheduling, and unpaid time off.
Family medical leave
West Monroe employees are eligible for up to 12 work weeks of unpaid leave under the Family and Medical Leave Act during a rolling 12-month period.
Company sponsored family events
West Monroe's Chief Family Event Program offers sponsored family events for those interested, such as Camp West Monroe, a day at camp with an array of family activities.
Fertility benefits
West Monroe's medical plans include coverage for fertility treatment.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Every year, our employees come together to spend a workday supporting nonprofits in their communities through virtual or in-person volunteerism.
Sabbatical
The Fischer Global Service Fellowship Program allows employees to take a three to six-month sabbatical leave to support a philanthropic and humanitarian issue of interest anywhere in the world
Paid holidays
Paid sick days
West Monroe has a flexible time off policy which means you can use this time as paid sick days.
Office Perks
Commuter benefits
West Monroe offers a commuter flexible spending account for parking and public transit.
Company-sponsored outings
West Monore holds many company outings throughout the year including quarterly office offsite outings, and Chief Events.
Free snacks and drinks
All West Monroe office kitchens are continuously stocked with snacks and beverages for employees.
Some meals provided
There is always a lot going on at West Monroe offices. From Chief events to quarterly office meetings, there is food for employees.
Company-sponsored happy hours
Every month, West Monroe offices hold a happy hour for employees called "4 O'Clock Rocks"
Recreational clubs
Our Chiefs Program allows employees to create a CXO (Chief “Something” Officer) role outside their daily client services roles, such as Chief Outdoor Officer or Chief Snack Officer.
Fitness stipend
West Monroe partners with local gyms in New York and Chicago to provide a discounted membership. Blue Cross Blue Shield offers unlimited access to a nationwide network of gyms
Home-office stipend for remote employees
All employees receive a $75 monthly hybrid work stipend to offset specific costs associated with hybrid working.
Professional Development Benefits
Job training & conferences
West Monroe offers an internal peer training program, job training, technology insights, client case studies, and personal enrichment topics.
Lunch and learns
West Monroe's employee resource groups frequently on employee listening sessions during lunch hours to discuss important topics such as racial equity and work/life balance.
Promote from within
Mentorship program
West Monroe does not have a formal mentorship program. However, some informal programs are offered by ERGs, such as the Women's Leadership Network.
Online course subscriptions available
Paid industry certifications
West Monroe offers industry certifications that help employees grow in their expertise and career goals.

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