Spectrum
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Manager, Marketing Operations

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JOB SUMMARY
The Manager, Marketing Operations is part of a new team that reports into the Chief Marketing Officer (CMO) of Charter Communications. This team is responsible for developing integrated marketing strategies across all Marketing, with an emphasis on acquisition, upgrade and mover initiatives. The Manager, Marketing Operations reports to the Vice President, Marketing Planning & Operations. This is a high visibility role within the Marketing organization. The key responsibilities of this role include supporting the operations of the Marketing department to ensure the department runs seamlessly and smoothly, integrating and connecting work streams, supporting the Chief Marketing Officer (CMO) and communicating with the leadership team and the broader organization.
The day to day responsibilities include project management of key marketing projects or campaigns, project management of special projects and internal communications development. This individual will work with business partners across the Marketing team including creative strategy, direct marketing, media, digital and database marketing.
MAJOR DUTIES AND RESPONSIBILITIES
Assists with the planning and coordination of integrated marketing campaigns and programs that the Marketing Planning team will lead in order to drive sales and results across all product lines.
Works with cross-functional teams across Marketing including Database Marketing, Marketing Communications & Retention, Creative Strategy, Digital, Media and Direct Marketing.
Actively manages progress across key projects and deliverables across the marketing department. Drives progress by working with individuals across the department and the broader organization.
Develops internal communications and presentations as needed to support marketing campaigns, present updates on key initiatives and/or for internal or external presentations by the Chief Marketing Officer.
Implements strategic and operational processes making time, information, and decision processes more effective.
Creates, adjusts or maintains processes to ensure flawless but flexible execution, driving down expenses and reducing speed to market.
Makes recommendations and implements ways in which the Marketing department can run more smoothly and effectively.
Supports the Vice President, Marketing Planning & Operations with day-to-day duties and projects as needed; works on special assignments as requested by the CMO.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong attention to detail and strong project management skills
Strong verbal and written communication skills
Highly developed capacity for teamwork and a strong focus on the customer
Exceptional leadership, communication and organizational skills
Ability to work independently and develop recommendations autonomously
Ability to manage all phases of multiple projects from beginning to end with sufficient autonomy
Ability to show judgment and initiative and to accomplish job duties in a fast paced environment
Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience
Ability to present to senior level management
Ability to make decisions and resolve problems while working under pressure
Education
Bachelor's Degree in Marketing, Business or related discipline and/or an equivalent experience
Related Work Experience
Project management or equivalent experience; 5+ years
Marketing, communications or equivalent experience; 2+ years
PREFERRED QUALIFICATIONS
Knowledge of cable television, high speed internet, phone, mobile and/or relevant products and services a plus
Experience marketing services and/or recurring revenue products a plus
Experience in mass, digital and/or direct marketing planning a plus
WORKING CONDITIONS
Office Environment MOP500 319700 319700BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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