Lifecycle Marketing Specialist - Mobile (San Francisco or Sydney based)

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We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.


About Us

At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 


Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.


About the Team

The Lifecycle team looks after email and mobile marketing across Canva. As part of the Lifecycle Team, you will play a key role when it comes to managing and prioritising the campaigns that will help drive growth for Mobile Messaging channels. The team works cross-functionally with the i18n team, engineers, designers and product managers to exponentially grow Canva’s activation, retention and revenue channels.


Your Role

You’ll work as a growth marketer as part of the Lifecycle team, supporting growth by driving impact with mobile campaigns. This role will cover a wide range of responsibilities from building push and in-app templates, to shaping channel strategy, orchestrating and setting up campaigns and measuring campaign effectiveness for future success. 


We move fast here at Canva, and this role will certainly keep you on your toes. We are looking for someone super-efficient, who loves nothing more than to anticipate issues before they arise and get stuff done. You’re who we want to be working with if you’re great at prioritising, juggling projects (and moving them rapidly along), and keeping calm under pressure.


What You'll Do:

  • Work with business leads in adapting business goals to channel (mobile) specific goals.
  • Work with mobile product team with mapping out mobile Lifecycle journey to improve activation, retention and revenue metrics.
  • Build and set up push/in-app message templates and campaigns and maximise the impact of these campaigns by driving engagement metrics(open rate, click rate).
  • Contribute to Canva's retention and revenue strategies by optimising mobile campaigns.
  • Ensure all push and in-app messages are on-brand and maintain below average opt-out rates, abuse rates and other negative indicators.
  • Run, manage, analyse and optimise A/B and multivariate mobile campaigns tests.
  • Measure the effectiveness of Lifecycle’s activity on overall business health through internal data as well as forecast upcoming campaigns.
  • Bring science and rigour to establishing Lifecycle’s priorities. Support data-driven business analytics to support and make recommendations on strategy and investment.
  • Work with Brand creative teams and Product Marketing teams to identify strategic opportunities to support product growth with Lifecycle.

What we're looking for:

  • 3+ years experience as a mobile marketer with strong knowledge of the craft
  • You are a data-driven marketer who can also relate to - and get the most out of - creatives.
  • A strong desire to execute, drive impact and demonstrate urgency with projects big and small. A self leader who can work independently in a fast-changing environment and with multiple teams relying on you.
  • Ability to deal with ambiguity.
  • You understand the components of an effective and compelling mobile message, including copy, design (e.g. visual hierarchy), CTAs.
  • You know how to prioritise and conduct A|B or multivariate testing to improve mobile messaging engagement rates but you also analyse mobile messaging performance based on its impact on activation, retention and revenue goals.
  • You are a clear and concise communicator that can effectively collaborate with multiple stakeholders to drive goals. 
  • You are a self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Benefits (USA)

  • Competitive salary.
  • Equity in one of the world's fastest growing companies.
  • Flexible working hours (we value work-life balance!).
  • Professional education allowance.
  • Generous leave policies (sick days, holiday leave, parental leave, volunteer days).
  • Healthcare
  • 401(k) Program

Benefits (AUS)

  • Benefits (AUS)
  • Competitive salary, plus equity options
  • Flexible working hours, we value work-life balance
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Free Yoga membership
  • Professional education allowance
  • Generous parental leave policy
  • Pet-friendly offices
  • Sponsored social clubs and team events
  • Fun and quirky celebrations



We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
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    • BrazeEmail
    • Monday.comProject Management

An Insider's view of Canva

How does your team reward individual success?

Canva teams set seasonal goals and we celebrate BIG when we achieve each goal. We have celebrated our success by enjoying taco nights, cocktail classes and currently planning a DIY pottery night. Canva also has a very active #kudos slack channel!

Pooja

Partner Success Manager

How do you collaborate with other teams in the company?

Being part of Customer Success., we work closely with other teams including Product, User Voice, and Community Stories. We have the chance to share insights about how our members use Canva across their teams and the value our product brings. It’s inspiring to help shape the product and bring the most value to our users through global collaboration!

Chelsea

Strategic Customer Success Manager

How does the company support your career growth?

Canva enables me to grow by providing workshops and training sessions that have given me a solid foundation for my role. There is a focus to promote from within and provide everyone the opportunity to explore whichever path they choose. Our “Vibe and Thrive” allowance also makes sure our mental and physical health are always taken care of!

Kendall

Sales Development Representative

How do your team's ideas influence the company's direction?

One of Canva’s core values is to Make Complex Things Simple. We find innovative ways to make legal concepts more approachable to non-lawyers and reduce the need to involve Legal with every move. By removing complexities we encourage an environment of trust and openness for our internal stakeholders and our millions of users.

Suhayb

Senior Legal Counsel

What's something quirky about your company?

Season Openers are company events where Canva celebrates our wins and rallies around our goals. They're also some of the most over-the-top and quirky events you'll ever see. On my first day, at my first season opener, I learned about Canva through a Hollywood-worthy parody of "The Office"— I knew then I had found my new home!

Sergio

Design Ops & Studio Lead

What are Canva Perks + Benefits

Canva Benefits Overview

Designed with you in mind. No matter what your role is, or where you’re located, Canva’s benefits are designed to empower you to thrive.

Culture
Volunteer in local community
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure, as long as it makes a positive difference, we'll support you.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
18 weeks gender-neutral parental leave from day one, no matter your caregiver status.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure -as long as it makes a positive difference, ​we‘ll support
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Access to an additional 5 days of paid leave per calendar year to support you, during times when you need extra flexibility to manage commitments outside work.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including fitness.
Home-office stipend for remote employees
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including home office setup.
Mother's room
Professional Development Benefits
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

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