Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Mailchimp is looking for a Lead Creative Director of Growth Design. As our expert in performance creative, you’ll help strategize, concept and execute amazing new assets that help propel acquisition for Mailchimp. You’re a consumer-first strategic thinker that obsesses over bold creative approaches that drive performance and deliver business results—you thrive in that balance of analytics, logic and creativity.

What you’ll do here:

• Build, lead and nurture a world-class team of growth creatives dedicated to Mailchimp’s performance advertising, web and channels for both acquisition and customer marketing
• Deliver against critical metrics, provide actionable insights, and accurately reflect our brand
• Establish our growth marketing design practice, enabling high-performing results and optimization for digital ads (including paid social, display, programmatic, and paid search), email templates, dotcom, sales, onboarding and cross-sell tactics—eventually in-app spaces too.
• Solve complex problems and design tests based on hypotheses and build frameworks to guide teams towards both innovation and iteration, with the singular goal to drive customer acquisition and retention.
• Collaborate with our Campaign Performance and Customer Marketing teams, co-authoring initiatives to create demand, conversion and upsell. 
• Partner with cross-functional groups—customer experience; product marketing; customer insights; partnership marketing; sales; web strategy/development—to drive strategic expression of KPIs, helping balance CX, brand and performance objectives. 
• Advocate for strong creative design with a strategic mindset for analytics and customer acquisition flow
• Prioritize brand guidelines and rules to ensure all our work maintains a consistent design voice and tone across each platform and touchpointPresent work to, collaborate with, and influence stakeholders in growth, acquisition, marketing, and other areas of the business
• Evaluate and partner with external agencies to supplement, scale, produce, and test new ideas across channels

We'd love to hear from you if: 

• You have 10+ years of professional experience in design with 4+ years of history in performance marketing, growth marketing, acquisition, or other relevant work
• You have 3+ years leading, mentoring, and managing design and creative teams
• You are an expert abilities in Adobe Creative Suite and proficiency in Figma
• You have a deep understanding of the digital landscape, digital channel objectives, user acquisition and business goals to ensure high customer conversion and retention
• You are a consumer-first thinker who understands the power of insights and data to develop campaigns and programs that drive awareness, affinity, and advocacy
• You have a love for media, data and creativity, which you combine toward channel-based best-practices, quickly capitalizing on emerging trends.
• You thrive as a key advisor to marketing partners on user voice and creative performance best practices
• You have deep respect for craft and creative excellence, balanced with an ability to experiment in lower fidelity ways to prove out an idea
• You’ve helped launch complex automated campaigns using internal and external adtech in collaboration with internal teams (deployment, content, creative)
• You operate with accountability and inspiration—a leader who designers and partners alike look up to as a trusted, reliable collaborator.
• You have a Bachelor's degree in graphic design or related design field (or applicable experience)

At Mailchimp, we understand that experience comes in many forms. We don’t just appreciate differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $168,000. For all other locations, base salary will vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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