Job Description The Client Servicing Communications team is part of the JPMWM Client and Employee Experience (CEEx) Program Management team. Our team ensures that JPMWM delivers helpful, concise, and action-oriented information to clients. We own the words on the page and improve the end-to-end servicing communications experience when we:

• Reduce paper letter volumes, mail expenses and incoming calls to our Advisors and Service Center
• Uplift letters, email notifications, secure messages, statement messages, documents and forms by eliminating jargon and legalese, and including nudges, like vanity URLs, to encourage self-service
• Transform the servicing communications experience by moving messages to fewer and more relevant channels by implementing real-time digital capabilities, and ensuring clients receive information the way they want to receive it

We need a talented Communications Senior Associate who is a wordsmith, will take ownership of communications projects from start-to-finish, and is ready to roll up their sleeves and dive into a variety of client communications delivered via letter, email, statement message, text, push, and online channels.
The candidate will understand the client's journey during common interactions, such as onboarding, account updates, servicing and trading. You'll need to understand and articulate the necessary data to make communications as actionable and personalized as possible. You must also gain an understanding of our investment product offerings and use that knowledge to ensure our communications are clear and accurate. You'll partner with communications managers, product teams, servicing, marketing, legal, risk, compliance, and other stakeholders to ensure all written client communications are centrally reviewed and uplifted as clear, timely, and delivered in the client's channel of choice.
Candidates should have excellent written and oral communication, project management skills and a passion for building interpersonal relationships. Candidates should also be detail-oriented self-starters who can easily adapt in an evolving business environment
Responsibilities

• Meet with stakeholders and gather the information we need to communicate to our clients
• Write client servicing communications in the Voice of Chase style so they are straightforward, jargon-free, client-friendly, conversational, compassionate, and compliant
• Review and uplift existing client communications, making them easier for our clients to understand and properly reflect our brand
• Create and integrate vanity URLs and deep links to encourage our clients towards digital engagement
• "Drop everything" to turn your attention to urgent servicing communications requests so that our clients receive important, accurate information quickly
• Manage multi-channel client communication initiatives from start-to-finish to ensure initiatives are on strategy, on brand, on time and within budget parameters
• Assume overall initiative ownership including working with and influencing multi-functional teams, such as product owners, legal, compliance, risk, controls, supervisory, servicing, list analytics, and production
• Adhere to proper controls including securing the proper communications approvals and maintaining accurate records

Skills and Way of Working :

• Superb written communications skills including a mastery of sentence structure, grammar, and vocabulary
• Intellectually curious with a willingness to conduct research and interview stakeholders
• Meticulous attention to detail, organization, and the ability to ensure accuracy of data and content
• Open and receptive to critique and feedback
• Self-motivated, resourceful, and comfortable multi-tasking in a fast-paced environment while partnering with and leading cross-functional teams
• An "ownership mentality" - owning multiple projects at once from start-to-finish
• Ability to pivot and flex as business and strategy needs evolve
• Strong business acumen
• Ability to synthesize large amounts of information to tell a relevant story
• Confident presenting to and negotiating with senior leaders; understanding that the work you produce will have a high level of visibility and therefore must be positioned thoughtfully and accurately
• Awareness of the most modern and effective ways to communicate with clients, especially those with time-sensitive/challenging/complex messages
• Collaborative style to work with stakeholders to ensure our messaging is relevant, concise, and engaging

Other Qualifications, Skills, and Behaviors of the Successful Candidate:

• 4+ years of demonstrated experience in writing, executing, and managing client communications or relevant experience
• 4+ years of experience in financial services, preferably in the investments and wealth management
• Strong knowledge and experience in campaign/project management required
• Must be comfortable in a fast-paced environment that sometimes requires work after traditional business hours
• Ability to think strategically with a willingness to \"roll up your sleeves\" and manage the details of project execution, on-time and on-budget
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint), JIRA, Confluence
• Consulting/strategy and/or process improvement background
• BS/BA; MBA preferred but not required
• You may be asked to take a writing/editing test and provide writing samples

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.