Head/Director of Content Marketing (Remote)

+1 more | Remote
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About Us
At MaestroQA, we believe the quality of your customer experience (CX) defines the quality of your brand ...and so do our clients. From Etsy to Mailchimp, Peloton, Zendesk, and more- we're on a mission to create amazing customer experiences globally.
MaestroQA is a modern QA software that powers customer loyalty. We arm customer service teams with the tools, data, and coaching to transform customer voices into impact-driven business insights.
We're 70+ employees, growing 100%+ annually, and only scratching the surface of our potential. We recently raised a Series A to help us accelerate our growth. Join us in building the future of CX, we're just getting started.
Our Values
At MaestroQA, our values drive how we work, who we hire, and whether (or not) you'll love working at MaestroQA. Before exploring this opportunity, let's explore shared values:
We strive to constantly be better (as humans, as professionals, and as a company)
We value speed as a habit-90% of the time (iteration is in our DNA, and we know when to slow down to speed up)
We push each other to be structured problem solvers (we break down problems, prioritize thoughtfully, and ask each other the tough questions to come to the best solutions)
Sound like you? This could be the home you've been looking for... (we've been looking for you too!)
You + This Opportunity
Here's what you'll get to do...
  • Build and own MaestroQA's SEO and content strategy across SMB, Mid-market, and enterprise segments, disrupting the Experience Management industry
  • Drive awareness for MaestroQA's brand, generate high-quality leads, and nurture contacts across the buyer's journey
  • Serve as the editor-in-chief; Coordinate with internal and external teams to develop, copyedit, and optimize content across all marketing channels
  • Curate our SEO strategy in partnership with demand generation to increase content views, downloads, and brand awareness
  • Drive thought leadership content and demand generation assets, including but not limited to: blogs, ebooks, infographics, case studies, social media posts, and more (experimentation with new channels will be key!)

We're looking for people with...
  • Strong Content Strategy, Content Development, and SEO experience, leveraging organic search and content to drive revenue in a B2B environment
  • Excellent writing skills and a knack for delivering high-impact content
  • Proven and measurable success within SMB and Mid-market segments
  • Unique perspective and approach on how to drive pipeline for SaaS
  • Natural inclination for leveraging data to test, iterate, and learn quickly
  • An eye for detail and top-notch organization skills
  • Success operating in a fast-paced, dynamic environment

Feel like you're not checking all the boxes? We highly encourage you to apply anyway. Sometimes the best opportunities are the ones we self-select out of. Take the leap!
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Candidate Location Eligibility:
New York City, NY

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • RocketReachLead Gen

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.


Customer Success Manager, Mid-Market

What does your typical day look like?

As a product designer at Maestro, a typical day for me consists of working cross-functionally with other designers, product managers, and engineers to create the best user experiences for our customers. Throughout my day, I’m in constant communication with my team, creating designs and brainstorming ideas for our upcoming projects.


Product Designer

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.


Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.



How would you describe the company’s work-life balance?

At MaestroQA I feel that people are truly appreciated, respected, and treated as professionals. There is open and honest dialogue around work and expectations. That leads to a great work-life balance since each individual is empowered to work in a manner that is best for them.


Salesforce Engineer

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity (We recently raised a Series A!)
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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