Executive Creative Director (Senior Director)

| Charlotte, NC
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Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K.  While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their  financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London. 

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma is looking for a visionary Executive Creative Director to join our in-house Marketing Creative agency. The Executive Creative Director is responsible for driving and continuously elevating the overall creative expression of Credit Karma’s brand, as well as guiding messaging and brand consistency across all of our exciting product areas and key initiatives. Reporting to the Chief Marketing Officer, this role requires a strategic thinker who is plugged into the business, with a demonstrated ability to use data to inform creativity. They will lead multiple verticalized creative teams, and partner with agencies, to guide the creation of eye-opening, thought-provoking work that firmly cements Credit Karma’s place as the one-stop shop to make financial progress.

What you’ll do:

  • Set the creative bar (we like it high) for the brand and deliver great work that works
  • Advocate for the department as whole—be a vocal leader for your brand vision and help the organization (functional partners up through C-suite leadership) see the power of creative as a business driver 
  • Coach and inspire a large team of copywriters, designers and art directors 
  • Lead with empathy and inclusivity, and actively nurture career development for all team members
  • Build relationships with cross-functional partners and performance marketers to understand key business problems and bring a strong perspective on how creative can help solve
  • Scale creative ideas up or down as needed to nail the brief while staying on budget and accomplishing business goals
  • Partner with the Director of Creative Strategy & Production to co-lead a department of 40+ people

What’s great about the role:

  • Work at a mission-driven company, where your creativity could help over 100 million people improve their financial situations--there aren’t many opportunities in marketing that are this rewarding
  • Unique opportunity to make your mark on an entire brand, further defining and pushing boundaries to make Credit Karma mean more to people 
  • It’s an exciting time with many new game-changing products being introduced, so there are plenty of interesting creative problems to sink your teeth into
  • You will be managing a very talented team of creatives with a mix of backgrounds from both in-house and advertising agencies
  • Direct access to the Chief Marketing Officer at all times to bounce ideas off of

Minimum Basic Requirement:

  • 10+ years of experience as Creative Director, including at least 2 years of Creative leadership experience in-house 
  • Experience leading and developing a team of copywriters, designers and art directors at all experience levels
  • A proven track record of creating brand-defining and business-driving work across channels, including TV, email, digital and social 

Preferred Qualifications: 

  • Deep passion for defining the future of personal finance
  • Strong storytelling skills, with the ability to get the heart of why a creative idea is relevant
  • A solid understanding of performance marketing with experience creating and testing direct response content, then using data to inform iteration and optimization 
  • Self starter with the passion and energy to work in a fast paced environment
  • An inclusive team management style based on empathy and understanding; you enjoy being a coach
  • Deep experience in leading creative teams to deliver marketing that’s inclusive of large and diverse audiences
  • Exceptional ability to build strong cross-functional relationships with Marketing, Product, Social and Legal partners. Must have high emotional intelligence and strong powers of persuasion
  • Strong organizational acumen, with the ability to quickly learn how to get things done within CK systems and structure. Experience setting priorities, problem solving, multitasking and working in a dynamic, rapidly changing environment
  • Excellent communication skills and can be a dynamic speaker in front of reporters, peers and leaders
  • All the talent without the ego. We really live by our company values here - Hope, Ownership, Progress and Empathy (H.O.P.E.)

Equal Employment Opportunity:

Credit Karma is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Credit Karma is also proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance or similar ordinances.

COVID-19 update: Protecting the health of our employees and the candidates interested in a career at Credit Karma is our top priority. We appreciate your understanding and being open and flexible with any changes related to our interviewing process. Moving forward, all new hires are required to be fully vaccinated against COVID-19 and to share proof of that status prior to their first day of onboarding. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Credit Karma may not be able to grant such accommodations in all cases.

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • California Consumer Privacy Act (CCPA)
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
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    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
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    • ReactLibraries
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What are Credit Karma Perks + Benefits

Credit Karma Benefits Overview

Health and Wellness
Our employees’ physical and mental well-being is important to us. We offer competitive benefits to make sure employees are taken care of inside and outside of the office. We offer medical, dental, vision, mental health and life insurance coverage. We also offer a 401(k) matching plan, paid time off, holidays (including your birthday), and generous paid bonding for all new parents within the first year of birth. In addition to gym subsidy, we offer yoga, meditation sessions and a spa to relax. And because the belief is that all employees should share in the success of Credit Karma, every one receives stock options.

Professional Development
Credit Karma is committed to learning and development programs for employees, both professionally and personally. We offer a generous annual stipend for continued education, training workshops, conference opportunities, etc. We also have mentorship, coaching for developing leaders and a people manager onboarding program. Our Internal mobility program is designed to help our employees take ownership of their career and make progress within Credit Karma.

Perks
The fun and relaxed office environment means a casual dress code, ping-pong breaks, arcade games, and regular company events, such as happy hours, field day, and sporting events. Employees never go hungry with a fully stocked kitchen, filled with breakfast foods, drinks, and endless snacks. There is even an onsite barista.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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