Email Marketing Manager at ClickUp

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ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

Our product is unique in that it’s highly customizable - it can be used for use cases ranging from very simple to highly complex. We're looking for an Email Marketing Manager to manage our email program - a key driver for new and prospective users, onboarding, and community engagement. As part of our Creative team, the ideal candidate is not only highly organized and results-driven but is obsessed with making and delivering the right content to the right people at the right time. You’ll deeply understand our different customer segments and partner with the ClickUp blog team and broader Creative & Marketing team, playing a critical role in strategizing, developing, and delivering ClickUp content.
You thrive on making the complicated simple, telling human stories with empathy, and creating emails that motivate actions. We are looking for someone with a proven track record in email marketing that is detail-oriented while also highly creative and flexible. You will ground your work in analytics and best practices and have an eye for converting readers and optimizing business growth. This is a San Diego-based position.
 
The Role:
  • Lead planning and oversee execution for ClickUp's email content calendar.
  • Help grow ClickUp's unique voice in email while creating guidelines and guardrails for how to communicate to our new and prospective customers and users.
  • Contribute ideas for new email content, attend brainstorms, kick-offs, and team meeting.
  • Create personalized, dynamic, email campaigns to support our overall company goals and in alignment with our creative, media, product, sales, and marketing strategies.
  • Analyze and report on email performance, using both quantitative and qualitative analysis to draw insights for optimization. Present reports to department leads and executives.
  • Coordinate ongoing onboarding maintenance with Product Marketing Manager to improve user-retention.
  • Suggest and implement regular testing in day-to-day email cadence.
  • Build and optimize segmentation and email content personalization strategies by leveraging user behavior and activity data.
  • Review and QA all emails.
  • Develop and maintain an intimate knowledge of our product, including regular feature additions and updates, in order to provide relevant and timely email campaigns.
  • Set and deliver against key engagement and revenue goals while ensuring email content is aligned with our brand and department goals.
  • Increase our Newsletter output and create segmented content by industry.
Qualifications:
  • 3+ years of hands-on email marketing experience, ideally in tech, SaaS, b2b, or direct-to-consumer brand.
  • Comfortable working in a fast-paced environment, getting input from cross-functional partners, and putting plans into action.
  • Experience in lifecycle marketing with the ability to turn prospects into users and uses into brand evangelists.
  • Excellent copywriting skills and a keen visual sense with an obsessiveness for detail.
  • High proficiency in marketing automation technology and ESPs.
  • Direct experience with HTML and responsive email templates.
  • Solid understanding of email fundamentals: CAN-SPAM, list management, deliverability, segmentation, KPIs.
  • Experience with email marketing software or automation such as MailChimp, Pardot, Sendgrid, or Intercom.
  • Strong organizational and project management skills.
  • Ability to thrive in a fast-paced and creatively demanding environment, with the ability to manage many projects simultaneously under tight deadlines.
  • A positive attitude and a great sense of humor
Desirable:
  • Background creating onboarding flows specific to industry segments.
  • Experience using Litmus to build and test emails.
  • Familiarity with the ins and outs of Drip marketing automation software.
  • Design-eye for new formatting approaches

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Candidate Location Eligibility:
San Diego, CA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!

Cam

Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.

Jerry

Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is

Aubrey

Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.

Brian

Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!

Holly

Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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