Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Email Marketing Manager

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Our Opportunity:

Chewy is looking for a customer-centric and data-driven Email Marketing Manager who will manage and execute the email marketing program for Chewy’s most active and pet-obsessed customers. This role will be responsible for the planning, execution and measurement of promotional email marketing campaigns that increase customer engagement and drive incremental sales. This role is in Dania Beach, Florida and sits on a team of email marketers and developers who are passionate about creating exceptional customer experiences.

What you'll do:

  • Manage the promotional  email program for all Business Units with an emphasis to drive incremental revenue
  • Design and implement direct email marketing campaigns in our ESP
  • Leverage CRM data to drive a personalized and contextual experiences to increase revenue
  • Drive continuous improvement across email KPIs including deliverability, open rates, click-to-open rates, conversion rates, opt-out rates, and revenue
  • Report on sales revenue generated from email marketing efforts
  • Maintain and optimize a testing agenda for A/B and multivariate testing frameworks
  • Analyze campaign performance and suggest improvements
  • Drive a costumer first approach to all email experiences
  • Lead prompt and accurate communication across multiple departments: marketing, customer service, merchandising and supply chain 
  • Be knowledgeable on email best practices, technologies, and trends
  • Identify target audiences and align them to business objectives

What you'll need:

  • A passion and track record for customer-centric marketing
  • 5+ years of email and/or direct marketing experience; ecommerce preferred
  • Bachelors degree, Masters a plus
  • Interpret and identify insights through data
  • Hands-on experience designing and implementing campaigns through an enterprise ESP (Responsys or Sales Marketing Cloud preferred)
  • Understanding of Customer Data and CRM platforms
  • Experience with an email optimization and personalization platforms (Movable Ink) and project management tools (JIRA) required
  • Strong communication skills (verbal and written) with ability to clearly articulate information that influences data-driven business decisions
  • Operates independently and efficiently to manage multiple projects and deadlines simultaneously and successfully, without sacrificing attention to detail
  • Proven experience in an email management function and outstanding attention to detail.

Bonus:

  • Working knowledge of SQL
  • Experience working with a Customer Data Platform (CDP)

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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