Director, Marketing Operations - Remote at EPAM Systems

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Description
EPAM Systems is seeking a Director, Marketing Operations to develop and lead our Marketing Operations team. You will report to the CMO, working collaboratively with the rest of the marketing leadership team and key business unit stakeholders.
Responsibilities include marketing reporting, metrics, and ROI analysis; lead assignment and follow-up process; database management; campaign execution support, and marketing technology. The ideal candidate is collaborative, process-driven, detail-oriented, and has demonstrated experience building operational processes from the ground up.
Req. #309912459
WHAT YOU'LL DO
  • Marketing reporting and dashboard development, analysis and delivery including using data from Google Analytics, Marketo and relevant marketing systems
  • Create, implement, monitor and enforce lead management process with service-level agreement
  • Create, define, and roll-out an end-to-end marketing process optimization and governance
  • Manage all marketing prospect and customer databases in Marketo, including segmentation
  • Ensure that Martech stacks are integrated and deployed effectively, including funnel optimization, goal definitions, data tracking, application of data insights, measurement, and analytics - in line with budget, plan and timeline - with continuous communication
  • Manage and maintain lead and account scoring model
  • Work closely with the Microsoft Dynamics administrator to ensure all leads, contacts, accounts are properly assigned to sales teams
  • Manage team of marketing project managers, who support the management of marketing programs
  • Manage the marketing operations team, who build campaigns
  • Ensure the integrity of data, including compliance with global privacy laws
  • Own current marketing technology stack. Establish a roadmap for the marketing technology infrastructure for the next three years and work with appropriate internal and external resources to implement
  • Create and manage unified reporting - campaign ROI analysis, data visualization, insights, and funnel analysis

REQUIREMENTS
  • 7 to 10 years of experience working in the Marketing operations function in a B2B environment
  • Robust experience working with marketing automation (Marketo preferred) and CRM systems (Dynamics preferred)
  • Strong understanding of lead management process in B2B environment
  • Experience with database management including Accounts, Contacts and Leads
  • Strong understanding of current marketing technologies available in the market to improve conversion and efficiency
  • Experience working with BI-tools required
  • Strong cross functional and analytical skills
  • Active listener with strong communication skills Agile problem solver
  • Ability to manage multiple projects simultaneously with keen attention to details
  • Metrics focused and result-oriented
  • Demonstrated ability to work in a dynamic, fast-paced environment
  • Strong negotiation skills
  • Experienced in building, managing and motivating cross-functional, multi-national teams
  • Innovation advocate

WHAT WE OFFER
  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

ADDITIONAL
  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit an EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
  • This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine

Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.

Ariani

Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.

Broderick

Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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