Gopuff
Gopuff is the go-to platform for consumers' everyday needs. We deliver, so you can enjoy the moment.
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Director of Market Strategy & Management

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Gopuff's mission is to make daily life effortless. We want to be the go-to solution for immediate, everyday shopping needs. Whether you're shopping for grocery, home, baby or pet essentials, we want your experience to be shockingly fast, frictionless and unmatched. Gopuff has a network of small warehouses, called micro-fulfillment centers, in hundreds of cities and towns across the U.S.. We store about 3,000 products in each micro-fulfillment center, so when you order, your stuff comes directly from us to you. We don't charge crazy surge pricing because we're not a courier service, and because we're delivering directly instead of picking it up from the store, we deliver fast. Our motto is: "Order in seconds, delivered in minutes."
We are seeking people to fill the role of "Director of Market Strategy & Management (MSM)" in multiple cities across the US. In this role, you will have the unique opportunity to develop and scale Gopuff in one of our major markets, and help us become the delivery platform of choice for customers and driver partners. The MSM is by far the most demanding position Gopuff has to offer - requiring talent, leadership, and an entrepreneurial drive. Successful MSMs will be entrepreneurial, agile, and knowledgeable about the culture and quirks of their markets.
We are looking for someone who has that mix of incredible operational prowess to get great work done, the innovation and creative thinking that's required to develop outside the box solutions, the emotional intelligence required to lead a fast paced business and inspire a team of people, the diplomatic instincts to build meaningful positive relationships with local stakeholders, and the collaboration skills needed to bring out the best from all your colleagues at Gopuff.
This role is ideal for someone who has experience in building a business, is excited about managing the operation of a whole market in 360 degrees, and is obsessed not only about the big picture but also about improving and iterating on processes to obtain operational excellence and deliver our customers an incredible experience, every time.
Market strategy, marketplace efficiency, quality, local product assortment strategy, P&L ownership, team development and coaching, and customer experience all sit under the MSM's broad umbrella of responsibilities. Developing a deep understanding of your market and truly being its owner will be critical to your success. This is where creativity meets leadership and execution head on.
Locations for this Opportunity

    • Austin
    • Chicago
    • Dallas
    • Denver
    • Houston
    • New York City


Responsibilities

    • Build, develop and lead a team of smart and passionate people towards building Gopuff and the future of immediate, everyday needs in your market
    • Own the P&L and holistic customer experience for your market; oversee budgeting, business performance, and financial optimization to reach growth, profitability, and operational targets
    • Drive the end-to-end market strategy, including geographic expansion, local product assortment, pricing, reliability, and customer growth
    • Own execution. Your team is responsible for growing orders, customers and revenue in your market, in a highly competitive space.
    • Own all local marketplace logistics & delivery operations
    • Define the hiring needs in your market and recruit top Ops talent to fill these roles
    • Quarterback all cross-functional efforts that improve customer experience and driver experience in your market, across marketing, communications, real estate, policy, legal and business development teams
    • Work with other MSMs and your teams to help scale our markets through developing and sharing best practices
    • Run experiments: we're looking for people who are curious and passionate about solving problems! There will be many interesting challenges ahead. Nearly every road hasn't been paved yet. Experimenting and finding unique solutions is in our DNA.
    • Lead by example and establish a fun, inclusive, and safe work environment


Requirements / Preferred Qualifications

    • 10+ years of experience in business management in operations, strategy consulting, technology, finance, business development or a similar area. (Rapidly changing environment, start-up experience, P&L ownership are a plus)
    • Operating experience at high growth or early stage company
    • Executive decision-making, both business and team - combines high raw analytical horsepower with strong intuition to bring strategic judgement & operational acumen to tough decisions, regarding both business and people.
    • Has a vision, and thinks big, while able to dig deep into details. Knows what success looks like, can set out a path to take the team there; leans easily back and forth between key details and a high altitude view.
    • Ability to execute - creatively problem solves, is politely persistent, gets things done. Can MacGyver your way out of any situation.
    • Strong interpersonal skills - able to build and manage strong relationships with your team, cross-functional colleagues, and external partners and stakeholders; quickly connects with others and builds trust and confidence• Entrepreneurship mentality - must be a self-starter and leader.
    • Experience leading a team - with a willingness to invest in the coaching and development of your team members and a track record of doing this
    • Leadership by example - able to motivate and inspire; proactively creates an inclusive and positive work environment for all
    • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written, verbal and presentation skills
    • Ability to adapt with humility and resilience; learns from the past and from feedback; is comfortable with ambiguity and fast changing situations
    • A passion for Gopuff and growing the brand and business in your market
    • Some travel depending on market(s) covered
    • Bachelor's Degree, preferably in Business, Operations, Finance, Economics, Management, or STEM
    • MBA or similar masters is a benefit, but not essential depending on holistic set of other experience


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Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.
We also offer:
-Gopuff employee discount
-Career growth opportunities
-Internal rewards programs
-Annual performance appraisal and bonus
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Gopuff Perks + Benefits

Gopuff Benefits Overview

At Gopuff, we deeply value all of our employees and we aim to create a strong and
enhanced employee experience. We are proud to offer our employees a robust and
comprehensive benefits package.

We want to help our employees stay safe and healthy. We offer comprehensive
medical, dental, and vision insurance, optional FSAs and HSA plans, commuter
benefits, 401k matching, supplemental employee, spouse and child life insurance to all eligible
employees.

Culture
Volunteer in local community
Partners with nonprofits
Gopuff supports Reform Alliance, The Bail Project, The Color of Change, Valley Youth House, and a few other non-profits.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Gopuff has a dedicated space for our BIPOC team members and allies to discuss all things diversity. With this space, we strive to learn and grow to always be inclusive and do more, always!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Gopuff offers Delta Dental plan.
Vision insurance
We offer a vision insurance plan through Eyemed.
Health insurance
Gopuff works with Aetna and partners with Progyny
Life insurance
Eligible employees will receive basic life insurance (Unum) at 2x their annual salary, at a minimum of $50,000.
Mental health benefits
EAP with Carebridge
Financial & Retirement
401(K)
401(K) matching
Gopuff will match employee contributions up to 4% of eligible wages (subject to Federal limits). Employer match is 100% vested!
Company equity
Gopuff offers company stock to all that are hired and bonus RSU's through a referral program as well. All granted RSU's vest over a four-year period.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Gopuff will pay 100% of your regular wages for 8 weeks for non-birth and intended parents and between 18 and 20 weeks for birth parents who are welcoming a new addition to their family.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Available at select locations
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

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