Director of External Communications at ACI Worldwide (Miami, FL)

| Miami, FL
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Join Us as We Make Possibilities Happen

Every action we take as 1ACI redefines what's possible. As Innovators, we Envision possibilities. As Developers, we Build possibilities. As Leaders, we Empower possibilities.

At ACI, we're not just driving payments at the speed of change.

We're Making Possibilities Happen.

Our people are the core of our business. Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a Head of Public Relations, you can help make possibilities happen.

Job Summary :

Reporting to the Head of Global Communications, Corporate Affairs and Brand and forming part of the function's leadership team, the Head of External Communications will lead the development, implementation and coordination of communications strategies to drive increased awareness and understanding of ACI Worldwide's (ACI) vision, mission and purpose. This role will build and protect the reputation of ACI globally in the eyes of those who can impact strategic growth success - from customers to media, industry and investor analysts, policymakers, opinion leaders and prospective employees.

They will do this by generating creative, compelling, and consistent communications and an impactful narrative that effectively engage these various audiences. As a result, these different communities will better understand ACI's significant contributions and point of view on topics and technologies that shape the current and future payments.

The successful candidate will be a leader with a bias to action and a proven ability to work effectively across a complex organization to deliver results. While collaborative in their approach, they will look to provide simplicity and clarity from complexity and have a strong execution and external orientation. They will lead an integrated and coordinated approach to the planning and delivering of all communications across ACI's corporate channels, including digital and social media.

They will need to be a trusted advisor and strategic counsel to the CEO, executive and senior leadership team, with proven experience in effectively managing various complex stakeholder opportunities and issues. They will have an ability to flex their style and leverage their teams effectively, ensuring that management of crisis or disruption, when it does happen, does not derail ongoing strategic external engagement initiatives.

Solid exposure to media, industry analysts, and broader stakeholder relations will demonstrate a proven ability to insert a company into the dialogue, challenge assertions, and ensure ACI's interests and point of view are heard and considered.

Job Responsibilities:
  • Develop and implement strategies that bring consistency to corporate and product communications, supporting and enhancing ACI's reputation externally
    • Develop a creative and compelling corporate narrative and message strategy that helps reinforce reputation and the benefits ACI businesses deliver to the full spectrum of stakeholders. Harmonize the themes across the breadth of external communications to maximize the impact
  • Collaborate with cross-functional leaders across the companyto guide a unified approach for brand and company awareness and marketing efforts.
    • Collaborate to lead a 360-degree approach to communications within the department and integrated marketing communications with product and field.
  • Provide counsel and support to the C-suite and key executives
    • Be responsible for managing the media and broader public engagement and exposure of top executives. They will play an advisory role to these executives and ensure that their individual media efforts reinforce and extend the company's desired image.
  • Manage the effective execution of communications plans
    • Accountable for all elements of external communications planning and execution, leveraging modern communications and campaign tactics and traditional methods of engagement and impact. The role will also direct the preparation and release of newsworthy and engaging information, manage the relationship with outside public relations firms, monitoring and assess relevant news coverage. This individual will play a vital role in devising and executing strategies to protect ACI's image during crises.
  • Map and manage an effective industry analyst relations and opinion leaders' program along
    • Build and sustain relationships, reviews, and assessments of ACI's product and software solutions portfolio in partnership with product/business segment leads.
  • Manage and oversee quarterly earnings media relations and seek to profile the company's progress in keeping with SEC guidelines.
    • Collaborate with Investor Relations to fine-tune approach and execution.
  • Proven experience in creativity, writing, and content composition - covering corporate and product
    • Ideate and create a stack of content topics that position product offerings accurately and credibly, commanding leadership status. It will include reviewing materials from written content used across many public or direct communications, including press releases, blogs, media pitches, and thought leadership content.
  • Building and leveraging digital capability.
    • Integrate digital and traditional communications while keeping abreast of new media.
  • Providing leadership and management of the communications team
    • Motivate, coach, and hold each person accountable for delivering objectives in a matrixed structure across business, functions, or regions.
  • Lead best practice in evaluating ROI within the function by working collaboratively with Corporate, Product, and Field Marketing
  • Responsible for managing the administration of plans and budgets
  • Understand and adhere to all corporate policies
    • To include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills, and Experience required for the job:
  • First-hand communications experience
    • Corporate PR/ Media Relations
    • Financial Communications
    • Industry Analyst Relations
    • Senior Executive Communications
    • Crisis and Issues Management
    • New Media (Digital and Social)
  • Complex stakeholder management - able to listen, understand and operate across multiple agendas with different internal and external stakeholders
  • Organization-wide approach to delivering results - skilled at working across both global and functional boundaries
  • International Experience - demonstrated ability to work effectively in multinational environments
  • Leadership and management experience - Ability to collaborate well with executive leadership and sustain necessary relationships, proven ability to build and manage a team of highly efficient public relations professionals, ability to organize, prioritize, and focus on strategic projects, thinks strategically and innovatively
  • Strategic, creative along with excellent verbal and written communication skills - Creative, meticulous, driven ability to develop content and work across cross-functional areas of the business
  • Payment industry knowledge, specifically software and technology systems that route payments
  • Bachelor's Degree in related field
  • 15+ years of relevant experience
  • Advanced experience with marketing software, social tools, project management software, and MS Office

Preferred Knowledge, Skills and Experience needed for the job:
  • Master's Degree preferred

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.


#LI-RemoteAbout ACI Worldwide
ACI Worldwide powers digital payments for more than 6,000 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $14 trillion each day in payments and securities. In addition, myriad organizations utilize our electronic bill presentment and payment services. Through our comprehensive suite of software solutions delivered on customers' premises, through the public cloud or through ACI'sprivate cloud , we provide real-time,immediate paymentscapabilities and enable the industry's most complete omni-channel payments experience .
More Information on ACI Worldwide
ACI Worldwide operates in the Software industry. The company is located in Elkhorn, NE. ACI Worldwide was founded in 1975. It has 4675 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 17 open jobs at ACI Worldwide, click here.
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