Director of Ecommerce Merchandising

| San Francisco, CA
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The Role

The Director of Ecommerce Merchandising is responsible for the product merchandising of our website, app, and off-site marketing vehicles to meet or exceed sales/margin goals and customer retention KPIs. This role will oversee a team of 3, including 2 direct reports, with room to grow in the future. The role will both drive the strategy as well as provide tactical execution for a subset of the duties, so we need a candidate who can lead the team while also being willing to roll up their sleeves and do work. This role is currently remote but will be an onsite position in our San Francisco headquarters when our team returns to the office.

YOUR IMPACT:

  • This role is responsible for leading the Site/Ecommerce Merchandising teams at Grove Collaborative, driving insights, strategy and execution of site and marketing product merchandising. 
  • This person will work very closely with several cross departmental teams and will need to demonstrate proven ability to influence major cross-functional strategies and decisions with a highly collaborative, deeply data based approach. Key cross-functional partners include (but are not limited to): retention and growth marketing; inventory management; owned brand and 3rd party physical product teams; brand creative; analytics; digital product teams (product management/engineering).
  • This person needs to be acutely aware of the trends in the digital marketplace and how to tap into product-driven optimization of our site and marketing that generates a strong response from our customers. To do so, they will utilize a deep understanding of our product assortment, relevant ecommerce growth strategies, marketing vehicles, engineering/functional opportunities combined with data-driven insights to take our site experience to the next level. 
  • This person needs to be able to dig into customer and sales data across the customer’s lifecycle to both monitor standard KPIs as well as draw new insights to further our sales and customer retention goals. To be successful, this person will need to be very adept at using big data analytics platforms / business intelligence software, working with a junior analytics partner for some level of support. We need a candidate who is comfortable mining their own data and ideating and creating new standardized reporting dashboards that provide data as well as comparison data to provide contexts and insights. Prioritizing and leading these efforts is critical to this role.
  • This role will be evaluated based on the ability to build compelling merchandising and marketing opportunities for our products, getting our cross-functional and brand partners to participate in these opportunities, optimizing the site for performance, and the financial performance of the merchandising and marketing campaigns.

ABOUT YOU:

  • 5+ years working in a retail/e-commerce environment where you have been responsible for bringing products and brands to life on digital platforms and driving revenue in a strictly e-commerce environment.
  • 3+ years managing multiple direct reports
  • Start up, ecommerce only experience is preferred
  • You are an owner who loves to bring projects from inception to completion. While you work closely with your team/partners you are able to get your hands dirty and see a project at the strategic and detailed level, simultaneously. 
  • You are data driven, using data as your north star to guide all strategy and decision making. You are adept at using big data analytics platforms to monitor KPIs and draw new insights from complex, incremental analysis. Looker, Mixpanel, and Google Analytics are our main data platforms, so experience in these is preferred. Experience with Optimizely is preferred as it is our A/B testing SaaS partner.
  • You are very comfortable collaborating closely with team members at all levels and being accountable for high-priority projects. You will need to oscillate between influencing larger cross-functional business decisions versus owning decisions in your area of SME and functional ownership.
  • You are truly passionate about natural, sustainable products, are up to date on trends in this market, and understand how to translate that passion to your customers.You love over-delivering, and doing more than previously thought possible.
  • You love to work hard, learn fast, and make an impact right away.
  • You are based in or excited to relocate to the San Francisco Bay Area.

BENEFITS:

  • Core Benefits: Stock options, Medical, Dental, Vision, Pre-tax and Roth 401k options, Short term and Long Term Disability and Life Insurance, Employer contribution toward Health Savings Account (HSA)
  • Perks: Employee Assistance Program (EAP), Perkspot discount platform, Quarterly peer recognition awards, Class Pass discount, Free VIP Membership + 25% off every Grove order
  • Work/Life: Internet reimbursement, Flexible Paid Time Off, 16 week Paid Parental Leave + discounts on fertility services

ABOUT GROVE COLLABORATIVE:

Launched in 2016 as a Certified B Corp, Grove Collaborative creates innovative natural products and offers a curated selection of healthy home essentials like cleaning supplies and personal care products. With a flexible, monthly delivery model and a personal Grove Guide assigned to each customer, Grove’s platform makes it easy for people to switch to healthier, more sustainable routines. Every item Grove offers, both from their flagship Grove Collaborative brand and from exceptional third party brands, has been thoroughly vetted against strict standards for sustainability, efficacy and supply chain practices. On a mission to move Beyond Plastic, Grove is the first and only plastic neutral retailer in the world and is committed to becoming 100% plastic-free by 2025. For more information, please visit www.grove.co/plastic.


Let’s do this


We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.


If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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