Director of Communications at Quartet Health

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Company Description:

Quartet is a platform that makes it easier for people to get the best mental health care for them. Our technology and services reach people who need care, connect them to the right care, track the quality of their care, and support their care journeys. Backed by $160.5MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet partners with health insurance plans and health systems in 32 states across the country to help people get the care they need.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the team & opportunity:

Quartet is hiring an experienced Director of Communications to help lead Quartet into our next phase of growth. A successful candidate will be highly driven and self-motivated leader, consistently identifying opportunities to tell the Quartet story, and elevate our technology, patient impact, and leadership to transform the mental health care sector. A successful candidate will have a strong understanding of the healthcare industry, and have a constant pulse of the healthcare / health tech media beat. This candidate will be an exceptionally strong writer (and ghostwriter), highly-organized, creative, and an experienced people manager. They will be skilled at interfacing with executives, building trusted relationships with colleagues, and managing ongoing partnerships with customers. 


Accountabilities:

  • Develop clear and ambitious external communications strategies that grow awareness of and clarity around Quartet’s work to help patients get the most appropriate mental health care for them. Develop strategies for different audiences (enterprise, patients, MHPs, etc), among national press, trade, local. 
  • Execute against strategies with clarity and accountability on goals, timing, and owners. Leverage tools such as editorial calendars to drive transparency and alignment. 
  • Proactively identify and successfully pursue storytelling opportunities on Quartet’s leadership and impact, including but not limited to: product capabilities, corporate roadmap, patient impact stories, provider experiences, and mental health expertise and leadership. 
  • Leverage existing health care / health tech media contacts, and nourish new ones, to keep pace with the media industry and timely coverage. 
  • Pitch stories and placed content regularly to reporters and editors to grow Quartet’s leadership in the mental health sector. Drive clarity to key audiences on our narrative, impact, technology, and mental health care expertise.
  • Serve as one of Quartet’s leading experts on the health tech / mental health care market, keeping a close eye at the rest of the landscape to position Quartet strategically and competitively. 
  • Write / ghostwrite outstanding content, such as op-eds, press releases, blogs, speeches, talking points and case studies. Successfully write for different voices, and different audiences. Pitch content for external placement on organic channels. 
  • Manage team that runs Quartet’s organic channels, including LinkedIn, Facebook, Twitter, Instagram, and Medium. 
  • Drive alignment with Quartet's internal communications strategy, overseeing components of this strategy to ensure that internally we are aligned with who we want to be externally. 
  • Oversee Quartet’s external events and conferences strategy.
  • Staff and prepare spokespeople for public-facing speaking opportunities, including press interviews and public speaking events. Media train news spokespeople. 
  • Manage a small team of talented communicators who run social media, events, external convenings, and enterprise positioning. Also manage outside consultant / agency support. 

Minimum Qualifications:

  • 10+ years experience in PR & communications, with at least 3 - 5 years of experience in healthcare / health tech. 
  • Seasoned media relations skills, and a very strong network of healthcare / health tech reporters and editors. Strong knowledge of the evolving healthcare and health tech media landscape. 
  • Experience successfully working with national, local, and trade publications to pitch and place stories and grow organic awareness. 
  • Experience growing an emerging brand into a sector leader, ideally within a startup environment. 
  • Showcases a strong POV on the health tech / mental health care landscape, and proactively develops plans to successfully grow the Quartet brand and position us competitively in the market. 
  • Skilled writer / ghostwriter who can learn different voices and communication styles, and write on complex topics and for different audiences. 
  • Highly-collaborative leader who actively builds trust with colleagues and external partners. 
  • Showcases gravitas, confidence, and expertise when interfacing with c-suite executives. Strong advisory and presentation skills. 
  • Strong project management skills, determining prioritization among limited resources and coaching teams to perform under clear deadlines. 
  • Self-starter who is a proven leader in a fast-paced, growth stage startup environment.
  • A love for management and growing talented teammates; at least 3 - 5 years of management experience.

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]rtethealth.com 

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Have someone to refer? Email [email protected] to submit their details to us.


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An Insider's view of Quartet Health

What’s the vibe like in the office?

Quartet’s office vibe creates a space that balances productivity, creativity, and collaboration. No matter if you are in scheduled meetings with team members, focusing in a phone-booth style cubicle, having an impromptu meeting with someone across the company on the couches, or grabbing a bite to eat and cold brew in the kitchen

Katie

Lead Operations Coordinator

What does your typical day look like?

I take calls from our patients, in our different markets across the country and my goal is to connect them to the right provider to ensure they get the care that they need. It feels great to make a difference at that moment, for another human being that is going through difficulty. My job makes a difference in someone's life; it feels rewarding.

Subomi

Patient Inbound Specialist

How has your career grown since starting at the company?

Quartet has given me opportunities to discover what I enjoy and excel at professionally, and what I’m eager to grow in, even if it doesn’t come naturally. Prior to Quartet, I had viewed my career linearly, but after 3 roles in Business Development, BD Ops and now Strategic Partnerships, I’m grateful for each leadership and learning experience!

Charissa

Strategic Partnerships

How do you empower your team to be more creative?

I am proud of Quartet's open culture. Our whole team can reach out at anytime; I meet with teams many times a week, and often have 'skip levels' too. We have 'Free Form Food Fights' twice a month - a time where I meet with any and all Quartetian's without an agenda except to be available to answer any questions they have, live or anonymously

David

Chief Executive Officer

How do you collaborate with other teams in the company?

I work cross functionally with teams to help assess the current state of our markets and understand where there are areas for improvement and expansion. By analyzing data & communicating findings to teammates across the organization, we are able to refer more patients to care while increasing the speed to which they arrive at their 1st appointment

Jake

Strategy Analyst, Customer Success

What are Quartet Health Perks + Benefits

Quartet Health Benefits Overview

Quartetians receive unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental & military leave, employee resource groups, professional development, 401K, stock option grants.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan includes orthodontia too.
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy entitles Quartet Employees to receive 10% discount on premiums.
Wellness Programs
Team workouts
Quartet's team workouts include bi-weekly group meditations and a bank of fitness videos specifically for Quartet employees! We also offer subsidies for ClassPass workouts too.
Mental Health Benefits
Mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements. Access to an on-demand digital mental health platform.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, and Thursday.
Game Room
Our game room includes Ping Pong, Video Games, Board Games and a regular games night hosted by our own engineers.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Quartet hosts lunch and learn meetings once per month, minimum and they cover topics from technology related issues through to mental healthcare and wellbeing.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Enhanced mental health benefits. Paid membership to One Medical. Pre-tax health, transit and dependent care flexible spending accounts. True work life balance. Unlimited vacation, competitive family leave policy with return to work assistance. Generous paid military leave. Game nights. Book club. Amazing office, stocked kitchen with kombucha. Regular company and departmental offsites, holiday celebrations, and monthly distinguished speakers.

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