Job Description The Direct Mail Delivery Print Manager is responsible for managing supplier resources for print, personalization, lettershop & logistics for timely completion of direct mail campaigns and print collateral projects. Provide guidelines for development of materials that meet cost and budgetary goals, manufacturing and postal requirements. Includes management of direct mail on-going run the engine campaigns, Ad-Hoc mailings, and collateral pieces. Individual will provide subject matter expertise and will interface with the Marketing Colleagues, External Suppliers, Internal and External Creative Agencies.
Responsibilities include; resolution of issues and overall production project/campaign management from concept to the mail, metrics reporting, extensive cost reporting, assists in developing process improvement initiatives, and cost saving initiatives.
Core responsibilities include:

• Effectively manage external vendors in multiple locations in all aspects of print and direct mail production.
• Assemble, review and disseminate supplier instructions and assignments.
• Oversee printing and direct mail production schedules effectively meet and surpass business expectations.
• Competitively bid projects and provide expense forecasts to stakeholders
• Provide recommendations to the business for instituting cost savings initiatives.
• Provide guidance to stakeholders to improve production or cost efficiency.
• Manage to or below cost thresholds.
• Inventory monitoring, reduction and management.
• Accurately monitor and manage associated costs, data collection, reporting and closeouts.
• Research and resolve issues.
• Ensure process adherence & drive process improvement.
• Demonstrate strong problem solving.
• Limit and manage risk to the firm and stakeholders.
• Proactively manage and own the DMD production space, escalate issue when appropriate.

Qualifications
College degree or equivalent experience

• 5 or more years of direct mail production, print procurement, or related experience required.
• Knowledge of direct mail production, offset and digital printing, lettershop & imaging technology, data processing, postal requirements and related industry standards is required.
• Strong analytical skills.
• Strategic thinking and problem solving abilities.
• Ability to work independently and multi-task in a fast paced environment.
• A strong team player capable of partnering across lines of business.
• Strong verbal and written communication skills.
• Be a solutions oriented partner.
• Be an agent of change, capable of modifying and adapting to a changing work environment.
• Strong knowledge and experience with Word, Excel and Powerpoint.
• Strong interpersonal skills.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.