Digital Success Campaign Manager at Atlassian

| Austin, TX | Remote
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Job description
The CS Campaign Manager role is a specialist in engaging customers through digital channels with targeted content to support customer use cases. To be successful you must develop a deep understanding of the Atlassian customer journey from implementation to adoption and expansion. You will be responsible for developing strategic digital touchpoints and campaigns to meet a wide variety of customer needs. By taking a test and learn approach you will demonstrate how continuous improvement can drive results as your work guides customers through their journey.
In this role, you'll own the digital-first approach to Customer Success. Working hand in hand with Customer Success Managers and Content Developers to develop campaigns across products and solution areas. You'll deliver those campaigns in a high-volume high-velocity model with opportunities to design multivariate testing, driving data insights, and continuous improvements. Taking a critical data-driven approach you will constantly be monitoring and reporting on what's working and where we can make improvements to customer engagement. Whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services we are constantly building new content to drive customer outcomes.
On your first day, we'll expect you to have:
  • 5+ years in campaign development and management with a preference for prior SaaS or scaled customer success experience
  • Experience managing multivariate testing tools and multivariate based campaigns
  • Experience in the use of enterprise grade email automation tools (Marketo, Salesforce Marketing Cloud, Gainsight, etc)
  • Experience designing engagement campaigns based on the customer use case, value stream, or cohort segmentation
  • Rock-solid work and time management in a high volume environment
  • A data-driven approach to campaign measurement and optimization with demonstrated success delivering best practices to customers at scale via digital channels
  • Interest in working collaboratively with content developers and Customer Success Managers to understand and develop nuanced customer personas and journeys
  • Demonstrated success delivering complex campaign and content ecosystems with a strong understanding of branched campaigns and tailored just in time triggers
  • A collaboration based, data-driven attitude to understanding and solving customer challenges

It's great but not required if you have:
  • Experience with one of the following: DevOps and automation, continuous integration, agile ways of working, real-time collaboration, or IT service management

More about our team
Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. CS engages customers to unlock early and sustained business outcomes through high touch and digital-first engagements at scale. This is done by delivering standard methodologies, best practices, and tailored content to users as they move through implementation, product adoption, solution expansion, and long-term growth.
Our Customer Success team is a rapidly growing globally distributed team of Atlassian solution advocates who are passionate about enabling and accelerating customer outcomes. As a part of the Digital CS team, you'll collaborate with CSMs to better understand customer organizations and user needs to tailor campaign delivery to ensure impactful customer outcomes. CS Campaign Managers are the experts at delivering repeatable success to customers at scale with tried and true best practices delivered at the right moment to keep customers moving on their journey to success. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be extraordinary.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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