Digital Marketing Manager at Frontdoor (Memphis, TN)

| Memphis, TN
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Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Job Responsibilities (THIS IS A FULLY REMOTE ROLE)
• Supports Telesales optimizations through data-driven insights, including decisions around staffing, productivity, operational efficiency and lead routing
• Leads initiative to automate all Telesales reporting
• Acts as an extension of our Telesales team, supporting all key projects and initiatives with data-driven recommendations
• Partners with data engineering to develop and groom key data sets
• Develops and maintains a balanced scorecard to evaluate agent performance across multiple KPIs
• Manages complex marketing and telesales analysis and socializes key insights and actions
• Identifies and recommends enhancements to data sources and KPI definitions
• Excellent social, oral and written communication skills
• Defines leading and lagging indicators of performance in conjunction with key stakeholders
• Partners with marketing stakeholders to make full selling-funnel optimizations
• Identifies and mitigates impact of Telesales capacity constraints on growth, particularly in peak season
• Performs internal stakeholder management and manages external vendor relationships as necessary

Qualifications

Job Requirements
• Bachelor's degree in Business, Marketing, Mathematics, Statistics, or related field
• 5+ years of marketing or telesales analytics experience in a dynamic, data-driven environment
• Proficient in SQL, Data Visualization Software and Excel; experience in Looker preferred
• Excellent social, oral and written communication skills
• Solutions-oriented with a high sense of urgency
• High level of critical thinking, with an ability to distill and understand the drivers of complex business problems
• Ability to work with cross-functional teams and build close relationships within and across teams
• Ability to work with agility, prioritize effectively, and delegate as necessary
• Passion to deliver the best possible experience to our customers
• Obsession with zero-defect output: build checks and processes to mitigate opportunity for error
• Understanding of test design
• Ability to motivate and hold others accountable

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Job Locations US-TN-Memphis

ID 2022-2821

Category Management

Type Full Time

Company AHS American Home Shield Corp
More Information on Frontdoor
Frontdoor operates in the Insurance industry. The company is located in Memphis, TN, Denver, CO, Phoenix, AZ, LaGrange, GA, Carrol, IA and Portland, OR. Frontdoor was founded in 2018. It has 514 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Company Equity, Diversity Program. To see all jobs at Frontdoor, click here.
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