Customer Marketing Manager at Teampay

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About Teampay

Teampay is an entirely new way to manage spend, giving you proactive controls and real-time visibility - without slowing down your employees. With Teampay's distributed spend management platform, you can manage all types of purchasing, made by anyone, from end-to-end. Employees love the effortless experience, and Finance teams can breathe easy knowing that all spending is pre-coded & pre-approved.

About the role:

Teampay seeks a Customer Marketing Manager who will create and manage customer campaigns and communications to foster a community of Teampay fans. This person will develop campaigns that delight and engage our customers, and support the Customer Success team with upsell and adoption efforts.

Reporting into Product Marketing, this role will collaborate cross-functionally with Customer Success, Product, and Demand Generation to run effective campaigns and develop Teampay champions across our customer base.

This role will be focused on four key areas:

  1. Customer delight
  2. Upsell and expansion campaigns
  3. Customer advocacy and reference program
  4. Engagement and adoption

What you’ll do:

  • Identify opportunities for customer delight and build processes to support ongoing customer success efforts (e.g. go-live gifts and other customer lifecycle celebrations).
  • Create content and events that support the customer journey from onboarding through expansion.
  • Develop compelling upsell campaigns with Product Marketing and Customer Success to drive expansion revenue.
  • Find and cultivate customer advocates that will help create case studies, videos, webinars, presentations, press releases, and other go-to-market events.
  • Collaborate with Customer Success to support a variety of referral programs, including reference calls, lead referrals from customers, and online reviews.
  • Establish Teampay user groups, developing the strategy for repeatable, scalable success and owning the execution.
  • Work with Marketing to develop a customer advisory board, coordinating across Marketing, Product, and Customer Success teams.
  • Support Customer Success with product marketing efforts that drive product adoption of new and existing features.
  • Continually measure, monitor and optimize against customer retention and expansion goals.

Common qualifications include:

  • Experience in B2B SaaS product marketing, field marketing, demand generation, or customer success
  • Proven track record of developing creative campaigns and scalable processes that enable growth 
  • Exceptional verbal and written communication skills
  • Ability to partner across the organization and manage cross-functional relationships
  • Experience with Hubspot and Zendesk a plus
  • Excellent project management skills
You'll love working at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.

Interested?

If you decide to work at Teampay, you’ll get benefits and perks like these:

  • Healthcare premiums 100% covered for employees and 50% covered for dependents. 
  • One Medical membership for all employees.
  • FSA or HSA programs available.
  • Pet Insurance for employee’s pets.
  • Citibike membership for all employees.
  • 401k Program with employer match on contributions.
  • Annual Training and Development budget for all employees.
  • Access to an office space in lower Manhattan. 
  • One-time stipend for remote work setup.
  • Fun and educational events for all employees, offered both virtually and in-person. 

You can learn more about our product features here, and see our company values here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

An Insider's view of Teampay

What are some social events your company does?

We host regular outings both virtually and in-person, from cooking classes to volunteering at a local community garden. Twice a month, we host a company-wide Lunch & Learn which may be led by a team member or a special guest. Our Product & Engineering teams get to show off what they've worked on during Demos + Drinks every other Friday!

Leah

Head of People

How do you collaborate with other teams in the company?

I work cross-functionally every day: tag teaming with Sales to ensure smooth onboarding; huddling with Engineering on tech; collaborating with Product to synthesize feedback into new features; and being an all-around customer champion. Tools like Slack are critical, but there’s nothing like being in the same room with the smartest people you know.

Cindy

Customer Success Manager

What makes someone successful on your team?

Success at Teampay is driven by the ability to effectively utilize resources and teammates, and how well competing tasks are prioritized. Startups are a team sport. In the early stages, there are a ton of moving parts deserving of attention. It's critical to determine what tasks matter right now and collaborate with others to get them done quickly.

Carlton

Director of Sales Operations

How do your team's ideas influence the company's direction?

We believe diverse voices create better outcomes. Some of our best ideas have come from employees working cross-functionally, and we’ve refined the company’s vision based on team members’ questions. I actively seek out feedback in our weekly all-hands, have regular 1:1s with every team member, and run an AMA as part of our new-hire onboarding.

Andrew

Founder & CEO

What are Teampay Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host team-building events quarterly, surprising everyone with outings like escape rooms, archery, cooking classes, and more.
Some Meals Provided
We provide free lunch every other Wednesday for Lunch and Learns.
Happy Hours
Pet Friendly
We welcome furry friends in the office!
Professional Development Benefits
Job Training & Conferences
Every employee at Teampay has a professional development budget to use on conferences, courses, books, and more. We also host courses in-house for topics pertaining to our business and customers.
Lunch and learns
Promote from within
Continuing Education stipend

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