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Corporate Media and Collaborations Systems Manager

+26 more | Remote
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Role Description
Our teams goal is to Make Technology Human by designing & deploying technology experiences that allow Dropboxers to be productive, feel connected, and build culture and community whether remote or in person.  You will lead a staff of technical engineers and production video specialists responsible for technology to help Dropboxers stay connected in Virtual First. You will help lead Dropbox into its next phase of success by developing and scaling new and existing tools aimed at helping Dropboxers communicate and collaborate more effectively and efficiently.
  • Support your team to deliver an amazing technology experience to Dropboxers.
  • Lead a globally distributed team to support our global audio/video conferencing, events, Video Production and streaming services. 
  • Work with our managed service Provider to support all live events for Dropboxers
  • Partner with critical stakeholders (both business and internal IT) to implement solutions that continue to transform the way we engage and collaborate as a company while also ensuring that security and reliability are always at the forefront of the services we offer. 
  • Lead the installation, configuration, commissioning, and training of all AV projects in support of our growing global workforce
  • Create innovative solutions to support a highly distributed Virtual First workforce
  • Manager vendors, integrators, and service providers for adherence to project scope, service delivery schedule, and budget allocation.  
  • Build and maintain a documentation repository that houses all audio visual reference architecture. 
  • Serve as lead technical liaison to your business partners; develop and implement road-maps to eliminate, simplify, or automate ineffective elements of our current workflows in conjunction with cross-functional stakeholders
  • Set in conjunction with business stakeholders, the quality standards (SLA’s, KPI) required to support a growing and thriving business collaboration environment. Establish and adhere to metrics that allow you to measure your teams overall success.
  • Cultivate cross-functional relationships with key internal customer/stakeholders within Dropbox 
  • 4+ years of direct management experience including managing teams that are globally dispersed.
  • 5+ years experience building and deploying innovative Video conferencing experiences
  • 5+ years video production experience including working in a rapidly changing environment across multiple teams, preferably as a lead technician, technical director, or event manager.
  • 3+ years project management experience including AV/VC system deployment in an enterprise setting.
  • Passion for driving continual improvement initiatives around availability, performance, agility and unit cost. You are able to monitor and measure the health of your service with metrics, sla reporting, and dashboards.
  • Experience in owning a managed service and handling vendors to deliver defined projects
  • Experience in leading and scaling audio visual and video conferencing designs, system integration and resolution.
  • BA/BS degree from a 4-year university/professional school or equivalent; work experience accepted
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases

What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.


Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.


Software Engineer

How does the company support your career growth?

Dropbox has provided me a great opportunity to work with some of the top talent in the industry. The amount of creativity and innovation I have been apart of has been amazing. Whether you’re an individual contributor or a VP, Dropbox provides amazing opportunity, training, and support for your career.


Head of Physical Infrastructure

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.


Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.


Content Marketing Operations

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