Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:

• Work in conjunction with our lines of businesses to develop a successful strategic operational communication calendar for customers
• Write, edit, execute, and send customer communications on strategy and on time
• Execute communications effectively across all available communications channels
• Maintain success metrics by assigned audience type for monthly reporting
• Ensure brand consistency in image and voice in all communication touch points
• Proactively work with cross-functional/cross-organizational teams to effectively manage customer communication initiatives and objectives
• Support and implement creative processes and solutions for better business outcomes and increase the Company's net promoter score
• Ability to manage processes and programs
• Performs other duties as assigned

What you bring:

• Bachelor's degree in business, communications, journalism, public relations, marketing, or related field
• Two to five years job related work experience required in Marketing or similar competency, with at least 2 years in communications
• Excellent research, writing, and editorial skills, with demonstrated ability to communicate complex or technical information to the public
• Ability to quickly understand, distill and respond to their needs
• Experience with MS Office products including Outlook, Word, PowerPoint, and Excel
• Strong consideration given for digital email skills and payments industry experience

Added bonus if you have:

• Excellent written and verbal communication skills are required, along with proven communication planning, execution, and measurement
• Ability to influence and partner within organization
• High energy and positive attitude to work with varying stakeholders and get them through to the "final mile" of action and outcomes
• Persistent and relationship-focused
• Experience in technical communication
• Ability to respond to assignments with little or no notice, manage shifting priorities and operate in ambiguity
• Must have the ability to handle conflicts and successfully manage multiple projects concurrently
• Must be able to exercise sound judgment independently
• Strong organizational and time management skills
• Strong attention to detail and interpersonal skills
• Some limited travel may be required
• Email marketing experience, preferably Marketo is preferred.

FIS JOB LEVEL DESCRIPTION
Developing professional role. Basic skills with moderate level of proficiency. Has general understanding of communication principles and technologies. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, intra-company communications; or equivalent combination of education and experience
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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