AlertMedia
AlertMedia helps companies keep their people safe, informed, and connected during emergencies and other critical events.
Austin, TX
Remote

Conversational Marketer at AlertMedia

| Austin, TX +1 more | Remote
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The Role:

As a Conversational Marketer you’ll interact with our prospects and customers on the front lines to help them understand AlertMedia 's products and qualify them for our sales team. You’ll also assist with data analysis and cleanup, lead distribution, and reporting. This role is a great opportunity for a recent college graduate or someone newer in their marketing career who wants to join a hyper-growth tech startup. 

As one of the most exciting start-up companies in Austin, we are focused on finding the best talent and building the best team to continue accelerating our rapid growth. 

Who you are:

You are a self-starter who thrives in a fast-paced environment. You are passionate about creating positive customer experiences and have a roll-up-your-sleeves approach with a willingness to support the team and business. You love to learn and bring a data-driven approach to iterative improvement. 

Who we are: 

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   

Come join us in our mission to save lives and minimize loss through effective communication. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

What you will do:

  • Manage inbound website chats and email responses with a customer-centric, positive attitude to help qualify prospects for the sales team and route support questions to customer success. 
  • Leverage existing CRM data and other 3rd party platforms to qualify inbound leads and route them to the appropriate sales team members based on predefined assignment rules 
  • Perform due-diligence research on prospective customers as needed 
  • Follow up with the sales team to ensure distributed leads were contacted 
  • Perform data updates and cleanup Salesforce and Marketo to ensure proper tracking 
  • Track and report on inbound chat leads 
  • Proactively provide suggestions and areas of improvement to optimize the inbound marketing process 
  • Explore, recommend, and test new ways to engage with prospective customers as part of a full-integrated marketing plan 
  • Remain educated on the AlertMedia product in order to accurately answer customer questions and qualify opportunities 
  • Work on other marketing projects in collaboration with team members across multiple disciplines  

Requirements:

  • Bachelor’s degree, preferably in Marketing or Business/Business Analytics, but any major will be considered so long as it’s accompanied by an aspiration to contribute to a growing, busy Marketing team 
  • Prior internship or other experience with exposure to marketing automation and CRM applications preferred, and/or aptitude and desire to learn new software systems quickly 
  • Strong writing and editing skills, with ability to write creatively with minimal direction 
  • Prior customer-facing or customer service experienced preferred, and/or aptitude and desire to interact with customers, helping them answer questions and learn about how AlertMedia can help their organization 
  • Ability to work cross-functionally with teams across the company and effectively communicate with them  
  • Ability to stay calm, collected, and professional under pressure  
  • Position is open for remote location except for in the following states: Alaska, Colorado, Louisiana, Mississippi, Montana, North Dakota, Oregon, Rhode Island, Washington, West Virginia, US territories 
  • This position is not eligible for visa sponsorship

What we offer:

  • Base salary + Company-Wide Bonus program
  • Competitive PTO + holidays to enjoy balance
  • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
  • Amazing rewards and incentives
  • An exciting and positive work environment
  • Commitment to community service with opportunities to give back 
  • A Best Places to Work company 5 years in a row

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AlertMedia does not currently sponsor applicants for work visas.

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Candidate Location Eligibility:
Austin, TX

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
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What are AlertMedia Perks + Benefits

AlertMedia Benefits Overview

AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance for employees and a significant contribution to dependent coverage. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
From our employee-led DEI committee to our ERGs, we believe every employee should have a voice and that what makes us different is what makes us great.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
AlertMedia offers both an FSA and HSA options. AlertMedia offers a matching program for our HSA plan option.
Disability Insurance
AlertMedia pays 100% of short and long term disability insurance coverage for full-time employees.
Dental Benefits
AlertMedia pays for 100% dental coverage for its full-time employees as well as a percentage for dependents.
Vision Benefits
AlertMedia pays for 100% vision coverage for its full-time employees as well as a percentage for dependents.
Health Insurance Benefits
AlertMedia pays for 100% medical coverage for its full-time employees as well as a percentage for dependents.
Life Insurance
AlertMedia pays 100% of life insurance coverage for full-time employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
AlertMedia offers a comprehensive 401k plan for our team members.
401(K) Matching
AlertMedia's 401(k) retirement plan matches 50% of an employee's contributions up to 6% of their annual base salary.
Performance Bonus
AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlertMedia offers 12 weeks paid in full for primary caregivers and 4 weeks paid in full for secondary caregivers.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
Sabbatical
6 weeks of paid sabbatical leave after 6 years of service allows our employees to rejuvenate and pursue their interests whether it’s volunteering, travel, research, or spending time with family.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
AlertMedia offers a casual dress environment, anything but shorts!
Company Outings
AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
Game Room
Unwind in our game room with board games, shuffleboard, and an arcade.
Stocked Kitchen
AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
Happy Hours
AlertMedia enjoys Friday happy hours after a week of hard work.
Parking
AlertMedia offers free parking to all employees.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Leadership series with all of our new hires, as well as continued engagement through paired virtual coffee sessions.
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

In addition to our other fantastic benefits, AlertMedia shares in an annual company-wide, collective success bonus! This includes sales and all other full-time team members.

An Insider's view of AlertMedia

How does your team reward individual success?

We have annual leadership awards tied to a company trip for top performers and on the first Tuesday lunch of each month, we give out peer-nominated awards. It is awesome to be recognized from both perspectives.

Liel Navon

Enterprise Sales Director

How do you collaborate with other teams in the company?

Our culture is defined by our team’s passion for making a difference, which is not only reflected in how we serve customers but also through daily interactions with colleagues who we treat with respect, kindness, and fairness.

Laura Woolford

Chief People Officer

What makes someone successful on your team?

To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

Matt Miller

Software Architect

How do you make yourself accessible to the rest of the team?

AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

Peter Steinfeld

SVP of Safety Solutions

How do you collaborate with other teams in the company?

Given our current size, collaboration comes easily, but as we grow, we have been even more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions.

Alex

Chief Marketing Officer

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