JPMorgan Chase
Wilmington, NC

Connected Commerce Product Strategy - Senior Associate at JPMorgan Chase (Wilmington, NC)

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Job Description Responsibilities:
This person will be responsible for driving customer awareness and adoption of card lending programs. They will collaborate with a cross-functional team of Marketing, Product, Analytics, Finance, Digital and Risk Management partners to optimize customer eligibility, offer pricing, targeting and delivery to ensure the program meets business objectives and drives customer engagement. Additionally, this candidate will have responsibility to track competitive insights, and monitor customer and employee feedback to identify program and capability enhancements.
  • Bachelor's Degree preferred
  • 3+ years of marketing or strategy experience
  • Strong communicator, both written and verbal, with stakeholders at different levels
  • Skilled at creating presentations and crafting business updates
  • Ability to manage multiple priorities and deliver creative solutions with tight deadlines
  • Understanding of key drivers for a Profit and Loss (P&L) statement

Ideal candidates would be able to:
  • Partner with marketing teams to communicate program strategy and campaign requirements
  • Identify opportunities to grow offer eligibility, awareness, and conversion
  • Translate Voice of the Customer insights into improving the customer experience
  • Partner with our Agile area product owner to deliver the product roadmap, informed by a deep understanding of competitor capabilities and customer needs
  • Develop subject matter expertise and build strong relationships with product team counterparts
  • Deliver scheduled and ad hoc management reporting

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

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