Job Description

NielsenIQ’s Senior Manager of Communications is a position on the NielsenIQ Global Marketing and Communications team. This person will play a central role in setting the strategy and scaling best practices for internal and customer communications as NielsenIQ deploys the Connect platform to our clients in the U.S. They will own or contribute to direct communications from NielsenIQ (emails, presentations, touchpoints) and indirect communications through our cross-functional teams as we upscale our clients’ experience with Connect in the U.S. 

Great opportunity for an internal candidate, especially from a U.S. commercial or client-facing Operations team or related area. The role will be fully remote. 

RESPONSIBILITIES:

• Collaborate with deployment, product marketing, sales enablement, operations, change management/training, and customer success teams to develop best-of-breed communications strategies that deliver an optimal customer experience during critical product deployments. 

• Develop, scale and execute materials and toolkits that effectively and consistently communicate to customers and stakeholders to help them maximize the impact of our products.

• Develop communications that engage, influence, and inform to help people manage through change. 

• Contribute to customer references and other marketing strategies that support product adoption and demand generation.

• Ensure all brand guidelines and standards remain consistent in all client communications. 

• Ideate and execute creative ideas that reflect our brand and culture.

• Consistently demonstrate exceptional writing and editing skills with a solid understanding of the customer perspective 

• Prepare the company for future deployments as our products scale globally

• Mentor junior associates

QUALIFICATIONS:

•  A bachelor’s degree in marketing, communications, business, journalism, or a related field; master’s degree a plus.

• 5+ years experience working in a communications, customer success, sales, or customer-facing operations role 

• Exceptional knowledge of the NielsenIQ Connect product suite, deployment process, and client relationships

• Exceptional writing, editing, and research skills required

• Previous experience working on cross‐functional teams, often in multiple locations preferred

• Experience in change management and/or leading stakeholders through change a plus 

• Adept at interacting and engaging with senior executives

• Must be intellectually curious and collaborative, “humble, hungry and smart,” with a strong work ethic

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.