Purpose of Job

We are currently seeking a talented Communications Manager - Junior Level for our locations in San Antonio, Texas and Phoenix, Arizona.

Communication Managers lead and oversee strategic communications planning and implementation for enterprise-level communications through public relations, media communications, employee communication, and reputation and influencer network programs. Counsels and supports senior leadership with communications directives, executive positioning, and public relations activities related to reputation, crises, and issues management. Ensures communications plans, strategies, and/or tactics support business and enterprise goals.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

PRIMARY RESPONSIBILITIES

• Develops, maintains, and implements communications programs/plans of limited scope in support of enterprise strategic initiatives. Identifies key messages and target audiences and assesses plan or program effectiveness.
• Collaborates with peers to create communications tactics such as press outreach, online advocacy, social networking internal and external social channels, leadership, and other internal and external communication channels, and publications. Resolves issues and identifies appropriate issues for escalation.
• Writes, edits, and/or coordinates development of appropriately styled communications. Coordinates necessary approvals.
• Provides communications guidance to partners.

MINIMUM REQUIREMENTS

• Bachelor's degree in Communications, Journalism, or Marketing; OR 4 additional years of related experience beyond the minimum required.
• 2 or more years of progressively responsible experience in internal and/or external communications (including employee communications), preferably within the financial services industry to include media relations experience working with media outlets at national, regional, or local levels.
• Developing writing and editing skills and excellent verbal communication skills
• Developing knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
• Developing level in communication industry practices and emerging trends required.
• Developing level project management and collaboration experience.

PREFERRED QUALIFICATIONS

• Employee communications experience preferred
• Proficient in writing and editing
• Familiar with communications best practices, including communications planning, design, distribution, and measurement
• Able to provide samples of previous work (portfolio)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $54,800 - $98,700 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards for more details.

Relocation assistance is not available for this position.