Communications Manager, Claims

| Chicago, IL | Hybrid
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Job Summary
The Communications Manager for Claims manages the development and implementation of new and existing communication vehicles and delivery of those communications to help influence internal and external audiences. Relies on data and results to help inform decisions and test, develop and deliver future content to convey the unique risks faced by CNA's customers to help ensure we are providing best-in-class customer service.
This role needs a creative and critical thinker that can create and drive innovative communications strategies to deliver top-quality content to Claims employees across multiple platforms leveraging our value proposition, client insights and analytics to align with the core pillars of the Claims organization.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  1. Manages the development and implementation of new and existing communication vehicles and delivery of those communications to help influence, inspire and motivate internal and external audiences around our Claims capabilities.
  1. Works closely with Claims, Internal Communications, HR business partners and Marketing to develop, prepare, and disseminate internal communications for the Claims team including, but not limited to, organizational changes, company news briefings and updates, industry news, etc.
  2. Works with Claims Senior Management to develop their leadership communications and creative campaigns to build awareness of priorities within Claims that are aligned with their pillars of success.
  3. Manages communication development from inception through completion including content, editorial, legal approval, sign-off from all stakeholders and distribution of messages.
  4. Partners with other areas of internal and external communications and marketing on delivery of content in support of larger communications strategies.
  5. Stays current on trends and developments within the communications field.


May perform additional duties as assigned.
Reporting Relationship
Director or above
Skills, Knowledge & Abilities

  • Strong strategic communications skills and executive presence; experience as a senior-level communicator in a corporate environment, ideally in professional services or insurance
  • Ability to work with senior leaders on developing objectives, content themes, and strategies to execute integrated campaigns and communications programs
  • Strong editing and persuasive writing skills that can take complex concepts and distill them down into creative and influential pieces.
  • Experience working with a range of business communications media (e.g., writing, presentations, video, web, animation)
  • Strong planning and organizational skills and the ability to prioritize multiple tasks.
  • Solid knowledge of Microsoft Office Suite and other business related software.
  • Detail oriented and self-motivated team player.


Education & Experience
1. Bachelor's degree in journalism, English, communications or related field or its equivalent.
2. Seven to ten years of experience; professional services or insurance industry experience a plus

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

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