Job Description The Digital Marketing team focuses on driving mobile channel engagement and adoption, promoting multi-product deepening, and deploying personalized insights to provide a tailored customer experience throughout our marketing channels and digital journeys.
To align with this effort, we are looking for a new team member to oversee and drive efficiency in our business operations and campaign management. This individual will work across the Digital Marketing team members to understand current XLOB campaign management and execution function, how to make it more efficient and effective; and work to bring about those efficiencies. This individual will also oversee the adherence to process and procedures, controls and claims management across the campaigns being executed on the team. The ideal candidate must be able to work collaboratively with many business partners, be self-motivated, detail and process oriented and bring teams together to deliver results.
Essential Functions:

• Understand the current state of campaign management and execution function to determine opportunities to make it more efficient, deliver speed to market, and more automated
• Develop an actionable plan to realize those opportunities by working across the marketing operations, campaign management, audience targeting, control and marketing teams
• Be responsible for delivering on the plan to make the operations / processes more efficient, effective, defect-free and repeatable
• Work across the team to update control procedures, and ensure team members adhere to established control guidelines and framework
• Manage the team's controls-related projects including, but not limited to, resiliency plans, application recertifications and departmental exams
• Oversee management of key controls and marketing claims process, including distribution of monthly reporting of control timelines and renewal/expiration of claims
• Create and distribute communications to help guide marketers on proper procedural updates

Qualifications

• 3+ years of operations/project management experience
• Bachelor's degree (preferred) in related areas of job requirements - Operations, Marketing, Project Management, Risk and Controls
• Knowledge and understanding of key Marketing operational processes (i.e., creative development) digital tools/technology, controls, and process/procedures development
• Strong sense of urgency and proven ability and desire to be flexible and think strategically while applying good common sense and practical solutions
• Strong written and verbal communication skills, and ability to communicate effectively in a clear, logical and concise way with differing degrees of detail depending on the audience
• Well-developed organizational skills to manage multiple projects and priorities
• Must be self-directed, proactive, high energy, detail and results-oriented
• Experience working cross-functionally and collaborating with team members across business and staff areas at all levels, and achieve goals without direct control over all resources

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.