Job Description The Marketing Delivery Associate role will be part of the Marketing Execution Validation team within Performance Marketing. The Marketing Execution Validation team focuses on quality for both customer facing and non-customer facing materials relating to Chase credit cards, the Auto line of business and Consumer and Business Retail banking. In this role, you will be responsible for performing validations to ensure marketing creative copy (print/digital media) accurately reflects the offer builds and/or marketing requirements prior to their release to market, as well as continuously providing high quality standards with an eye for detail to ensure our customers, both internal and external, receive the most accurate information possible. You will also be responsible for performing supervisory functions within the MEV team. In this fast paced, dynamic environment you will have the opportunity to partner with many stakeholders across card and the lines of business, as well as other execution teams.
As a Marketing Delivery Associate, your responsibilities will include:

• Validating various work types (marketing creatives across all channels) prior to release into the Marketplace
• Partnering with various groups in the identification of new validation types, the development of associated business requirements and the creation of process/procedures
• Facilitating dialogue with stakeholders for any work that does not meet the standards established by Card Services Compliance, Marketing Execution and Marketing
• Leading the training needed to execute validations for any new regulatory, new partner or product launches
• Reviewing quality and procedure adherence within the team.
• Spotting trends for work performed and identifying efficiencies within the processes
• Easily adapting to system enhancements and procedural changes required to conduct validations
• Demonstrating strong time management and organizational skills, as well as the ability to multi-task while prioritizing, performing, and/or delegating work accordingly

Required skills/experience

• Ability to read/write/speak Spanish fluently
• Leadership, communication, team facilitation and organizational skills
• Strong knowledge of MS Office (Excel, Word, PowerPoint)
• Experienced with Marketing materials preferred
• Experienced with Quality Assurance preferred
• Highly motivated with a willingness to take initiative
• Must have excellent verbal and written skills with ability to communicate effectively on both a technical and business level
• Strong interpersonal skills with a demonstrated ability to work collaboratively across the organization and in a team environment to develop and maintain positive relationships
• Outstanding problem solving skills and ability to apply appropriate tools and level of analysis to all situations
• Adaptable and reliable

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.