Job Description Performance Marketing is responsible for leading channel innovation, enablement, execution and investment optimization of marketing initiatives across Chase on behalf of our businesses.
We are seeking to expand our team with a talented, data-driven marketer focused on driving maximum return on our email channel investments. You must be customer obsessed, a pro at using data to create meaningful insights, take extreme ownership of outcome, and relentlessly drive value for our customers and the firm.
You will responsible for end-to-end email campaign management to drive innovation in the channel and optimize new and existing campaigns across all lines of business. You will determine how to scale existing capabilities, research new capabilities to test, coordinate cross channel experiences and assist with revamping our email preference center.
Core Responsibilities
The Email Channel Strategy & Innovation Associate manages a robust book of work that include acquisition, servicing and engagement emails across multiple lines business.
Strategy & Innovation:

• Scale existing technology and capabilities across all lines of business to drive engaging email campaigns
• Research and evaluate new technology and/or vendors that will drive value for the email program and coordinate proofs of concept
• Evaluate current email preference center, develop and prioritize opportunities and assist with project plan and management to revamp email preference center
• Work with the lines of business to improve email performance maximizing successful outcomes while at the same time minimizing customer opt out
• Storytelling and communication to senior audiences on results or progress of book of work
• Prioritize and manage in a way that uses resources effectively
• Is decisive; communicates findings, issues and proposed solutions to business executives

Project Management:

• Project manage the development of new email capabilities with existing partners and/or vendors across all lines of business
• Maintain detailed project tracker including all deliverables to ensure projects are completed in full and on time
• Coordinate email optimization process to ensure email campaigns are performing to stated internal benchmarks
• Drive a cross functional team drawing on specialized resources when needed (such as IT, legal, compliance, etc.)
• Manage and validate the output of related specialized groups, and influence work plan to ensure they align to desired business results
• Ensure audit, compliance, legal and other firm controls are followed and installed on each project and relevant activity

Qualifications

• Bachelors with 3+ years' experience in a related discipline
• Marketing experience, with an expertise in digital conversion strategies and innovation, within email, mobile or web channels a plus
• High energy, solutions oriented individual with the ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Excellent written and oral communication skills

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.