Job Description Responsibilities:

• Partner closely with key stakeholders to deeply understand business priorities and user needs to deliver a best-in-class user experience. Gain alignment and buy-in for roadmap feature and functionality enhancements.
• Responsible for planning, implementing and managing the end-to-end digital experience.
• Build, mentor, and lead effective web execution teams across multiple locations
• Partner with internal teams to produce high-quality, forward-thinking digital solutions that achieve client brand objectives
• Champion best practices in UX, UI, software development, and quality assurance
• Oversee long-term strategy, planning and ongoing programs for marketing web presence at the intersection of user experience, business priorities and technology infrastructure
• Oversee business requirements for website architecture, design and functional improvements and development work to ensure requirements and brand standards are met
• Manage agency relationships and budget for web strategy programs and projects
• Manage all website enhancements, integrations, and digital projects from concept to post go-live to drive revenue and increase engagement
• Fully aware of latest market trends and development on competitors' products.

Qualifications

• 8-10+ experience in leading and managing digital experiences and cross functional teams
• Solid experience in leading digital products (App or Web) from inception to launch
• Proven track record on making product related recommendations based on data analysis
• Experience in UI/UX design with usability
• Experience in leading a team of Business Analysts, Project Managers, Web Developers and UX designers
• Passionate, creative and knowledgeable in both web and mobile technologies
• Strong business sense, self-motivated and proactive
• Familiar with designing for customer experience as a priority
• Leadership skills coupled with deep business and consulting experience
• Digital agency experience preferred

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.