Job Description Business System Analyst/Architect
As an experienced professional in Business/System Analysis, you'll shape the business-driven technology solutions that drive strategic initiatives across CCB. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. In addition to working with the IT teams and Vendors to create new solutions, you'll help optimize and enhance existing technology suites and business process and identify new capabilities. While your role requires deep technical business analysis skills - including expertise in everything from business process management, data management to functional design - it also hinges on project management, teamwork, and leadership.
This role requires a wide variety of strengths and capabilities, including:

• Deep experience in requirements analysis, and development of functional requirements and specifications
• Ability to collaborate with the product and technology teams to create and orchestrate comprehensive requirements and plans for product development, omni-channel initiatives, and systems implementation
• Ability to lead and drive the transformation including (1) defining new work processes and tools, (2) defining and implementing a transformation project plan and, (3) defining and implementing metrics to track transformation progress and corresponding improvements to value delivery speed and efficiency
• In-depth knowledge and understanding of business needs with the ability to define and recommend solutions while establishing high level of customer trust and confidence
• Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
• Presents recommendations and solutions clearly and concisely and is able to focus on key points to portray the intended message or purpose
• Agile software development methods experience and understanding of software product roll-out/launches.
• Advocate and drive adoption of "best practices" to ensure standardization of business architecture outputs across the enterprise

Qualifications

• BS/BA degree or equivalent experience
• 5+ years of relevant industry experience, with 3 years of hands-on business analysis and project management experience
• Strong knowledge of architecture, design, and business processes
• Ability to liaison between lines of business, IT teams and vendors, translating strategic goals into technology solutions, and vice versa
• Experience working closely with Product Owners, technical architects and business users to drive and drive and deliver design and implementation of key initiatives and projects
• Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns is a plus
• Expertise in application, data, and infrastructure architecture disciplines
• Advanced knowledge of business processes and data analysis, as well as the ability to propose solutions to solve complex business problems
• Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
• Experience working as a leader in a past paced environment, with strong skills in multi-tasking and prioritization
• Experience in project management, including scheduling, budgeting, and resource planning
• Creative, passionate about technology, and ready to help build something great
• Strong operational excellence focus
• Experience working with Jira, Confluence, SharePoint, Tableau and Excel

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.