Job Description Brand Creative Operations Manager acts as \"air traffic control\" for an engaged and collaborative Brand Creative Team. This person will interact daily with LOB Partners, creative team members and fellow Creative Operations Managers. This role requires excellent communication skills, impeccable project management skills and very strong time management & organizational skills. This person is here in support of the work, ensuring that the right people are in the right place at the right time to allow creative work to move through the process while maintaining strict adherence to the procedures and controls
R esponsibilities

• Be the communications hub between all agency team members and agency partners that touch an assigned project
• Ensure that proper forecasting is being done for all projects on assigned business
• Manage and be accountable for each step of the creative development process through to production and delivery
• Proactively guide projects through internal systems
• Manage schedules
• Work with Creative Leads and Resourcing Manager to coordinate and plan creative resources
• Engage in contingency planning and recommend solutions
• Alert team if project strays out of the original set parameters
• Negotiate/communicate with creative, account management, strategy and production team members every step of the way
• Keep detailed records of the life of a project and share information as necessary
• Ensure that agreed-upon agency workflow is followed

Tasks

• Manage and drive weekly status meetings
• Create and manage all timing plans
• Work closely with Creative Directors to determine specifics for creative development on each project and facilitate movement from one step to the next
• Set up and run all necessary key touch-point meetings in the process
• Coordinate with any contract/freelance, agency partners and vendors
• Manage and enforce a rigorous approval process
• Coordinate with Brand Management, Creative and production staff throughout the entire process - ensure that feasibility checks are being done
• Manage a detailed and organized history of each project

Requirements

• A minimum of 5+ years of project management experience - preferably from an advertising agency background
• Understanding of broadcast, print, digital, social
• A self-starter who is curious
• Extremely detailed oriented and organized
• Excellent writing and communication skills
• Cool, calm, collected and collaborative
• Strong sense of design and experience with industry leading creative output

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.