At Medical Solutions, we're people who care, helping people who care. No matter how you look at it, there's a whole lot of care going on in our world and that's just the way we like it.

What do we do? Medical Solutions is one of the nation's largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we're the very best at what we do.

You'll love our culture that's filled with heart and soul. As a company and employer, we're sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you'll find a great place to work and a career home. We've received Best Places to Work awards, landed top industry awards, and received accolades for the impact we've made in business and within our community.

But the only way to really get to know us, is to join us. We think you'll fit right in.

Affiliate Relations Manager - Job Description

The Affiliate Relations Manager will be responsible for the day-to-day oversight of all affiliate partnership activities including within the MSP (Managed Service Provider) Program. The manager will take the initiative in assuring affiliate satisfaction via process improvement plans and efficient reporting and flow of information. The manager will support the Core Values and Purpose of the company while ensuring we are supporting our Differentiating Value of Quality. This is an exempt position.

Essential Functions:

• Develop, route, and gain approval for program oversight for affiliates
• Analyze processes for ways to streamline and increase efficiency
• Determine metrics, strategies, and staffing requirements to complete goals as determined by management and the executive team
• Manage panel activity in support of MSP Account Managers
• Manage new affiliate requests, contracts, RFI's
• Complete "Welcome calls" to engage and maintain affiliates within the panel. Report completion of calls as well as information received.
• Study, analyze, and report on affiliate performance methods relative to service and innovation. Proactively report trends and concerns of affiliate
• Resolve affiliate complaints and concerns by investigating problems, developing solutions and managing through to resolution
• Look for opportunities to celebrate achievements and "good news"
• Educate affiliates regarding new developments and service offerings
• Provide tailored responses that match the clients' expectations and demonstrate a sense of urgency for their requests
• Ability to build strong rapport by utilizing interpersonal skills, asking well-defined questions, and anticipating affiliate needs

Job Qualifications:

• Minimum of 2 years staffing industry experience
• Ability to utilize excel and track/trend data using these tools
• Strong computer skills including MS Office, including strong skills in Microsoft Outlook, Word, Excel and Teams.
• Excellent Internet research skills
• Superior organizational skills
• Excellent leadership and communication skills
• Strong critical thinking skills
• Close attention to detail
• Ability to meet tight deadlines and handle multiple distractions
• Ability to stay on task with minimal direction
• Ability to handle large workload while maintaining high level of quality of work
• Strong understanding of process within MSP
• Ability to review and analyze affiliates performance
• Self-motivated
• Able to make decisions at times with limited information
• Positive attitude and friendly demeanor
• Upbeat, personable, and friendly
• Strong team player
• Ability to work with others both inside and outside Medical Solutions
• Ability to work closely with MSP teams and MSP Placement Specialists

Preferences:

• Knowledge of medical terminology is a plus
• Minimum of 1-year Managed Service experience is a plus

Some of the benefits we offer

• Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option - we're where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it's like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.