Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Role:
We are seeking a dynamic Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO). The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes. The ideal candidate has a proven track record of executing digital ad campaigns utilizing analytics and insights to meet campaign performance goals through a data-driven approach. They have expertise on programmatic display platforms such as DV360 as well as a familiarity with running programs on paid social platforms like LinkedIn, Facebook and Twitter.
What you get to do in this role:

• Setup, traffic and optimize digital campaigns in Google DV360, CM360, and Paid Social platforms (LinkedIn, Facebook, Twitter, etc)
• Work with internal teams for Campaign/IO Approval and sox compliance
• Participate in QA workflows with external teams to ensure best practices and compliance on campaign set up including review of placements, bids and rates
• Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns
• Perform daily evaluations and optimizations for campaign health, suggest reallocations and ensure full delivery of all campaigns against budget and campaign goals
• Provide delivery reports to account managers and internal Brand and Campaigns teams
• Help maintain campaign maintenance reporting and other operational workflows
• Troubleshoot delivery issues related to campaign assets
• Help with billing and variance reporting

Qualifications
To be successful in this role you have:

• 3+ years of ad operations in digital marketing in programmatic display
• Strong proficiency in executing and optimizing programmatic display campaigns. Google DV360 and Google Campaign Manager required.
• Experience executing and optimizing Paid Social programs (LinkedIn, Facebook and Twitter) strongly preferred.
• Experience working with Google Analytics, Adobe Analytics, Tableau or similar tools is a plus
• Strong communication and interpersonal skills
• Excellent attention to detail, operationally minded
• Technical proficiency in ad technology with a high capacity for problem solving
• Comfort with business analytics and producing data-driven insights and reporting
• Quick learner with a passion for learning new technologies

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.