Marketing Operations Manager, IFU

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Danvers, Massachusetts, United States of America, Remote (US)

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Remote work options may be considered on a case-by-case basis and if approved by the Company.

We are searching for the best talent for Marketing Operations Manager - IFU.

Purpose: As Heart Recovery expands its product set and global business, there is a need to increase standardization of processes and capacity to manage changes in technical documentation, including Instructions for Use (IFUs). This role will play an integral part in developing consistent project management practices for IFU releases and updates. IFU Operations Manager will lead an IFU Management team and be primarily responsible for managing the intake of project requests, supporting Product Managers and project originators to drive and track their projects, and managing the production workflow and tasks. This role will interface with multiple functions across the organization including Product Management, Engineering, Quality, Regulatory, Labeling, and more, to ensure alignment to standards and operating procedures and facilitate prioritization and decision-making where needed.

You will be responsible for:

Overall: 

• Accountable for ensuring IFU changes align to project timelines and Quality systems

• Leads overall orchestration and prioritization of IFU projects

• Maintains oversight of IFU production backlog including driving execution of production tasks, and ensuring status of projects and activities is accurate and current

• Facilitate cross-functional and cross-platform projects, communications, and governance

• Drives consistency and efficiency of processes and facilitates continuous improvement

IFU Projects:

• Ensures all requests follow standard processes and contain required information

• Facilitates communication between project originators, Product Managers, labeling experts and any other parties to clarify requirements

• Maintains tracking of new, in-flight and released projects in Roadmunk tool

• Provides reporting on project status including risks and actions required, escalating appropriately as needed

• Works with Project Teams to align on priorities, including balancing potentially competing business objectives

• Creates and coordinates production tasks, driving accountability for timely and accurate execution

• May manage change request and release process for select IFU projects

• As needed, supports redlining process with reviews and Quality Control (QC)

• Engages with translation vendor, ensuring timely and accurate delivery of certified translations

• Maintains project backlog and contributes to defining execution strategy

Operations

• Hosts regular strategy and project review meetings and facilitates executive communication Supports internal operations goals including system and process improvement, strategic initiatives, stakeholder enablement, SharePoint site maintenance, etc.

• Drives continuous improvement in systems, process, and communications

Qualification/Requirements

• Minimum 6 years of work experience with 5 years of experience in Operations, Product Lifecycle, or Project Management, preferably in MedTech or other regulated industry 

• Bachelor’s degree preferred

• Proficiency in Microsoft Office365, Adobe Acrobat

• Experience with Project Management tools (e.g., Smartsheet, Roadmunk, or similar)

• Strong communication and collaboration skills, including experience coordinating diverse cross-functional teams  

• Strong skills in project governance, status reporting, and risk/issue management

• Tolerance and flexibility within a fast-paced environment

• Attention to detail including review of written materials 

• Strong understanding of labeling, technical documentation, regulatory compliance, and other product lifecycle requirements preferred; relevant experience could include Quality Systems, Document Control Operations, Sr. Tech Writers, Process Owners/Engineers

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Inclusive Leadership, Innovation, Leadership, Marketing Campaign Management, Operations Management, Performance Measurement, Resource Planning, Sales Promotions, Succession Planning, Team Management

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits