Our team is growing!
We are seeking a Market Research Manager with strong analytical expertise and commercial acumen to lead customized international research projects and develop client relationships in the luxury and beauty sectors.
Based in Paris, this role is part of our global Customer Insights practice and collaborates closely with colleagues across all regions.
The ideal candidate combines research craftsmanship with consulting thinking, someone who can both lead accounts and develop new business opportunities, while ensuring delivery excellence and strategic recommendations that drive client impact.
Who We Are
Founded in 2006, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
1- Client Development & Relationship Management
- Manage and grow a portfolio of luxury and premium clients (existing clients) by their own or in collaboration with the market Customer Success
- Identify and pursue new opportunities to expand CXG’s services across research and customer experience consulting
- Build trusted advisor relationships externally with senior client stakeholders, understanding their challenges and objectives and internally acting as an expert for the Customer Management team
2- Research Leadership
- Design and manage ad hoc quantitative and qualitative studies from proposal to presentation
- Ensure methodological rigor, data accuracy, and clear storytelling in all deliverables
- Translate research findings into actionable insights and business recommendations
3- Cross-Functional Collaboration
- Work closely with global teams to integrate research with broader CXG solutions
- Contribute to thought leadership and the continuous improvement of CXG methodologies and tools
Requirements
What you will bring along:
- Master’s degree in Marketing, Market Research, Business, or related field
- 5–8 years of experience in international market research or consulting
- Strong background in luxury, beauty, or premium consumer industries
- Proven ability to manage client accounts and contribute to business development
- Expertise in both quantitative and qualitative research methodologies
- Excellent communication skills in English and French, both written and spoken
- Advanced proficiency in PowerPoint and Excel
- Strong organizational skills, attention to detail, and a collaborative mindset
Top Skills
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
