Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We are seeking a Market Intelligence Operations Manager to lead the development, operationalization, and continuous evolution of Alberta Blue Cross’ market intelligence ecosystem. This role will oversee the delivery of actionable insights to support strategic decision-making, guide market development, and strengthen competitive positioning.
As a leader within the Intelligence and Market Strategy team, the Market Intelligence Operations Manager will build and optimize our foundational and forward-looking market intelligence programs—enabling the organization to be truly "ready to learn." They will lead a talented Intelligence team responsible for transforming data into accessible, strategic insights and frameworks.
This role will collaborate closely with cross-functional teams across Marketing, Product, Sales, Analytics, and notably, the Corporate Strategy and Market Development team. You will play a critical role in validating business development opportunities and ensuring market-driven thinking is infused across the organization.
WHERE YOU WILL WORK:
You will have the flexibility to decide how and when you work. While you may be working from home most of the time, there will be plenty of opportunity to come into the office periodically for important meetings, team events and other purposeful connections. You will reside in Alberta.
WHO YOU ARE:
- A master orchestrator with a keen eye for structure, consistency, and insight usability.
- Passionate about insight democratization and empowering others with timely, actionable information.
- Experienced in managing operational teams in fast-moving, multi-stakeholder environments.
- Comfortable navigating both strategic ambiguity and analytical detail.
- A collaborator who thrives in cross-functional settings and believes the best ideas come from shared understanding.
- A thoughtful and inclusive leader, committed to growth and development of both your team and yourself.
- You bring strong communication and facilitation skills and enjoy making information easier to access and act on.
- You value both human intelligence and data intelligence and know how to bring them together.
WHAT YOU WILL DO:
- Operationalize the Market Intelligence Hub, driving the processes, tools, and governance that make it a go-to resource across the enterprise.
- Manage and develop the Business Intelligence team, empowering them to deliver timely dashboards, analytics, and reporting that support strategic decisions.
- Establish and maintain intake and prioritization processes to align market intelligence activities with corporate strategy and stakeholder needs.
- Collaborate closely with Pricing, Product, Marketing, Brand, CX, Sales, and other teams to collect, synthesize, and share insights that support both strategic planning and in-market execution.
- Lead efforts to standardize intelligence outputs for consistency, usability, and cross-functional value.
- Identify and support use-cases where intelligence can reduce risk, uncover opportunity, or drive growth, particularly in areas like SMB, individual products, and emerging markets.
- Maintain and continuously evolve intelligence repositories, taxonomy, and communication tools to increase findability and adoption.
- Ensure rigorous attention to data quality, interpretation accuracy, and insight relevance.
- Foster a culture of learning and curiosity through storytelling, training, and insight dissemination practices.
WHAT YOU WILL HAVE:
- 5+ years of experience in intelligence, research, insights, or analytics roles.
- 3+ years of experience in people leadership and/or operational management.
- Experience with or understanding of business intelligence tools and data visualization platforms (e.g., Power BI).
- Familiarity with customer, market, or competitive research methodologies.
- Strong project management and prioritization skills, with a service-oriented mindset.
- Excellent communication skills and able to translate complex information into clear takeaways.
- Solid writing and storytelling skills.
- Post-secondary degree in business, marketing, economics, or a related field.
- Exposure to the health benefits industry or insurance markets is considered an asset.
- Experienced in SharePoint development, implementation, and administration.
- Experience in leading technical teams, bridging the gap between developers and business users is an asset.
- Technical skills/background in code (specifically SQL, R, and Python), statistical analysis, data exploration is an asset.
- Experience in actuarial analysis or financial modeling is a bonus, particularly if you have a curiosity about turning numbers into strategy.
WHAT WE WILL DO FOR YOU:
- Support a healthy work/life balance.
- Invest in your growth and expertise.
- Provide opportunities mentorship from across the organization.
- Empower you to elevate the role of insight in shaping Alberta Blue Cross’ future.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
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What We Do
We believe that people, workplaces and communities deserve to be and live well—and we can help. As a benefits provider and wellness leader, we have the opportunity to play an important role in fostering the health and well-being of our customers across their lifetimes. We provide benefits to more than 1.8 million Albertans through group, government and individual plans. Alberta-based, not-for-profit, wellness-driven, customer committed. Living our values Our values represent who we are, what we stand for and the culture that guides us. In all we do, we keep our values at the forefront. Integrity and trust We are respectful, ethical, honest and inclusive in all that we do. Wellness and flexibility We promote and inspire a healthy culture of support, adaptability and compassion across our workplace and our communities. Customer committed We are accountable and committed to our customers and passionate in the delivery of an exceptional customer experience. Empowering potential We support learning and growth while fostering a diverse environment that cultivates collaboration and innovation.
