Department:
Supply Chain ManagementOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Manager Technology Supply Chain Management (SCM) leads a Team responsible for sourcing, contracting, and managing third-party products and services that power Southwest Airlines’ Technology organization. From SaaS and professional services to hardware and networking, this role supports key areas such as HR, Finance, Data, and Architecture to help drive strategic procurement decisions that balance cost, quality, and operational impact. By partnering closely with internal Customers and stakeholders like Legal and Insurance, this Leader ensures timely, high-value solutions that support enterprise goals and promote Southwest’s People-first Culture. While current needs focus on corporate and commercial technology, assignments may shift to align with strengths across the broader Technology portfolio. This role is instrumental in enabling the Technology organization to deliver innovative, reliable solutions that keep Southwest Airlines running efficiently and competitively.
Additional details
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
- Develop a competent, productive, knowledgeable, effective and Customer Service-oriented Team by: recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; Leading work activities and evaluating the performance of the Team
- Work with Sr. Leadership across SWA to develop sourcing strategies in support of their business objectives
- Help build strategic procurement capabilities through training with cross-functional Teams, and through training on new techniques
- Advise technology and Stakeholders on common risk elements of a supplier agreement and/or program or project
- Demonstrate an understanding of technology methodologies & concepts such as SAAS, Agile development, DevOps, etc.
- Demonstrate an understanding of technology contract specific concerns such as IP ownership, SLAs, Cybersecurity, and data protection
- Develop, monitor, and review policies and procedures to ensure compliance with Federal regulations and Company standards and policies
- Develop expertise in advanced procurement methods, including, but not limited to: Strategic Sourcing, Transactional Efficiencies, Global Sourcing, Value Engineering, TCO, and Supplier Development within the Team
- Demonstrate the highest level of ethics and integrity in all transactions
- May perform other job duties as directed by Employee's Leaders
- Knowledge of the Technology market, suppliers, and industry trends
- Highly Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
- Skilled in working with Legal, Insurance, Tax and other relevant departments to ensure that their requirements are captured in contracts
- Ability to develop and implement Team goals, conduct Team building activities, coach and mentor others, and provide timely and effective feedback on performance and career guidance
- Ability to provide input for and assist with budget development and ensure effective utilization of fiscal resources
- Ability to provide direction and guidance around day-to-day activities related to strategic sourcing, contract drafting, negotiation, sourcing and payment
- Ability to track and analyze Team's performance by monitoring key productivity measurements
- Ability to bring others together to reconcile differences
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
- Preferred but not required: Familiarity with tools like Coupa or other Source to Pay solution
- Preferred but not required: Knowledge of Ironclad or other contract management system
- Preferred but not required: Familiarity with technology used in the HR, Finance, Data, and Architecture spaces
- Preferred but not required: Exposure to AI-related technologies
Education
- Required: High School Diploma or GED
- Demonstrated experience in directly or indirectly leading Team(s)
- Fully functioning, broad knowledge in Supply Chain, Finance, Technology or related field
- N/A
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
- Ability to work extended work hours, as necessary
Pay & Benefits
Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
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What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
