Manager, Sales Operations

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Manager of VIP Sales Operations, you'll turn ideas into actionable strategies to optimize and streamline our sales processes. Your support will be crucial for our rapidly growing VIP sales team, ensuring they provide an exceptional experience for our highly committed customers. By supporting the planning efforts of the VIP sales model structure, you'll help drive key performance metrics to help boost team performance and customer engagement. In this role, you'll also align with broader business goals by promoting seamless collaboration across various teams.
What you'll do as Manager, Sales Operations

• Embody process excellence and serve as the VIP center of excellence by optimizing our sales processes.
• Develop standard operating procedures to guide the VIP team's operations.
• Ensure operational consistency by equipping VIP managers and salespeople with the necessary frameworks for team management.
• Establish a standard of excellence by overseeing the cross-functional development of coaching and training resources.
• Collaborate with stakeholder organizations to create policies that protect the business and our players while allowing operational flexibility (including responsible gaming, data privacy, and marketing compliance).

What you'll bring

• Bachelor's degree in a relevant field, with at least 4 years of experience in Sales Operations or Enablement and 2 years of direct management experience.
• Experience developing and maintaining sales processes and procedures.
• Proficiency with Microsoft Office applications such as Excel and PowerPoint.
• Demonstrated ability to think strategically and analytically about business challenges.
• Excellent written and verbal communication skills with experience presenting recommendations to leadership.
• Must be able to obtain and maintain required State Gaming Licenses.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 108,000.00 USD - 135,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related sills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.