Manager, Risk Intelligence and Analytics

The Manager, Risk Intelligence and Analytics will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Global Operational Risk and Resilience Oversight (ORRO) function mission and vision. The role will be responsible for delivering various functional capabilities including but not limited to analytics, Large Language Models, reporting, modeling, automation, and other related operational risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

The incumbent's role will be to deliver ongoing analysis, modeling, reporting, and automating required processes. This includes preparation data, large language model used cases, working with automation COE and Analytics group, ongoing automation of reports and other ad-hoc requests for delivery to the Company’s Chief Risk Officer, executive and Board risk committees required analytics and reporting.

Key responsibilities include, but are not limited to:

• Preparation of monthly, quarterly, and annual ORRO related reporting for the Company’s Chief Risk Officer, executive, and Board risk committees.
• Automation of monthly, quarterly, and annual ORRO related reporting within the intelligence function.
• Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.
• Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.
• Supporting the delivery of machine learning, large language model and other related analytics projects within ORRO.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)
• Identifying opportunities for creating efficiencies within reporting framework and processes.
• Assist in testing, cleaning, and preparing data for reporting readiness.
• Assist in the generation of reports and ensuring accuracy in the metrics being reported.
• Assist with documenting processes, procedures, project work and ad hoc request as required.

• Knowledgeable in financial services, insurance, and technology risk management.
• Proficient in Power BI and Power Platform (particularly PowerApps, PowerAutomate) for creating interactive dashboards, automating workflows, and developing custom applications.
• Skilled in dashboard design with a focus on UI/UX.
• Experience in big data analysis, including the use of Azure and Databricks to process and interpret large datasets.
• Expertise in statistical software (e.g., Python, R) and risk management tools, along with experience in automating data processes and implementing digital solutions.
• Knowledgeable in database schemas, data modeling, and ETL processes.
• Strong reporting skills, with attention to detail and the ability to work under tight deadlines, ensuring precise and accurate financial risk analysis.
• Highly organized individual with strong time management and organizational skills.
• Self-starter with the ability to work independently.
• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
• Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.

• Learn how technology risk is managed within a global insurance and financial institution.
• Develop the ability to assimilate large amounts of information and deliver right-sized key messaging to decision makers.
• Building your personal profile through exposure to building and enhancing risk programs and collaborating with key stakeholders across the Company.
• Gain an appreciation of how the Company is executing on its strategic vision through a technology risk perspective.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].