Product Adoption & Insights Manger - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewCompany Overview:
At Motorola Solutions, we create the technology that keeps communities safe. From 9-1-1 call handling to AI-powered video security and land mobile radio, our solutions are mission-critical. We are looking for a data-driven strategist to serve as the bridge between product behavior and business value. The Mission: Your goal is to build the product usage, adoption and performance data framework that proves—and improves—the value of our mission-critical technology. You aren't just tracking logins; you are architecting an evolution in product analytics. You will move the organization from basic usage reporting to sophisticated, automated "Nurture and Rescue" strategies, ensuring our customers reach their "Aha! Moment" quickly and consistently.
Job Description

Responsibilities:

• Define the Instrumentation Strategy: Partner with Product and Engineering teams to identify core features and workflows. You will define the technical "Success Signals" and "Active Usage" metrics that represent true product value.

• Identify Adoption Gaps: Use behavioral segmentation to differentiate between "power users" and "at-risk" accounts. You will pinpoint specific friction points in the onboarding journey to reduce churn.

• Executive Narrative & Insights:Lead the strategy to synthesize complex product data into high-level insights for the Senior Leadership Team (SLT), ensuring that data is not just available, but used to drive resource allocation and strategic pivots.

• Cross-Functional Leadership: Act as the central point of contact for telemetry and product adoption strategy. You are responsible for ensuring that "success signals" aren't just defined on paper but are accurately captured in the telemetry.

Preferred Skills:

• SaaS Ecosystem Expertise: 5+ years of deep experience with Pendo, HubSpot, Gainsight, and Salesforce. You should understand how to map schemas between these tools to create a unified view of the customer.

• Data Translation: The ability to take (Plain-English) business questions (e.g., "which accounts are likely to churn?") and build the technical telemetry to answer it.

• Data Integrity: A "measure twice, cut once" obsession with data hygiene, ensuring leadership can make decisions with total confidence in the numbers.

• Strategic Influence: Proven ability to lead cross-functional teams (Product, UX, Engineering) through influence rather than direct authority.

• Technical Literacy: Familiarity with HTML/CSS (for in-app messaging/guides) and a strong understanding of object relationships within SaaS data stacks.

Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's degree in Business, Finance, IT, Management, or Marketing required.

• 5+ years of professional experience in Business Operations, Product Management, Marketing, or Technology.

• Legal authorization to work in the U.S. indefinitely isponsorship s required. Employer work permit is not available for this position.

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Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.