Position Summary
As part of MGCC Transformation team, create an impact for MetLife Global Capability Center (MGCC) by improving efficiency in the processes through automation (leveraging Power Platform), and effectiveness leveraging Six Sigma and Lean principles
Job Responsibilities
As part of the MGCC Transformation team, deliver on the following responsibilities:
- Effective customer engagement:
- Understand current process flow, identify automation and other improvement opportunities
- Elicit, document, and validate functional and non-functional requirements
- Track and report project progress, benefits realization, and ROI to stakeholders
- Automation leveraging Power Platform capabilities:
- Produce wireframes, data models, and solution architecture
- Build model-driven and canvas apps in Power Apps
- Develop automated workflows in Power Automate
- Implement role-based access and environment governance.
- Building analytics and reporting capabilities:
- Designing data models and interactive dashboards in Power BI as well as ensuring data quality and semantic consistency.
- Using advanced Excel (advanced formulas) and Power Query to develop robust solutions
- Quality assurance - Define test plans and acceptance criteria; perform unit, system, and UAT; remediate defects; ensure performance and reliability.
- Deployment and DevOps - Package and deploy across environments, adhere to change management and release processes.
- Support and lifecycle management - Provide Hypercare, monitor usage and performance, manage backlog, and implement continuous improvements.
- Risk, compliance, and security - Enforce data privacy, access controls, auditability, and platform governance; follow enterprise standards and best practices.
- Documentation and training - Produce solution design docs, SOPs, runbooks, and user guides; conduct knowledge transfer and user enablement.
- Use Six Sigma and Lean methodologies enhance effectiveness by removing errors and output variability
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What the Team is Saying
What We Do
Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
