Manager, Policy and Governance

Posted 2 Days Ago
Be an Early Applicant
Toronto, ON
Hybrid
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
Change everything. Starting with your career.
The Role
The Manager of Policy and Governance leads governance activities for the Legal, Compliance, and Risk Management team. Responsibilities include managing policies, reporting, process improvements, automating operational processes, supporting strategic initiatives, and maintaining relationships with stakeholders while keeping abreast of compliance trends.
Summary Generated by Built In

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Policy and Governance
Do you want to join a team that's dedicated to making risk management a competitive advantage at Capital One? We are looking to hire a Manager, Policy & Governance on our fast-moving, hard-working, and fun Legal, Compliance, and Risk Management (LC&R) team!
This newly-created role will report to the Canada Deputy Chief Risk Officer, and will support various governance and operational activities within the Legal, Compliance, and Risk Management teams. The right candidate is a results-driven relationship builder who possesses strong influencing and prioritization skills to ensure activities within the department are well-managed.
Responsibilities:

  • Lead key governance activities for the department, including (but not limited to): policy management, controls testing, department business continuity plan, and reporting;
  • Policy Management: as the Canada Business Area Contact (BAC), drive efficient management of policies for the department and ensure such policies adhere to Enterprise requirements;
  • Reporting: lead the coordination and review of various LC&R governance reports, including the development of applicable metrics and data visualization tools to enhance and automate the reporting process;
  • Process Improvement and Automation: identify, implement, and maintain efficient and sustainable process improvements and automation within the department's operational processes while ensuring adherence to Enterprise policies and standards;
  • Support to the LC&R Leadership Team (as assigned): participate in, lead, and/or execute activities relating to the department's strategic objectives, initiatives, events and Town Halls. Undertake and complete a variety of initiatives with minimal guidance and direction, tracking and overseeing deliverables to completion;
  • Develop and maintain strong working relationships with internal and external stakeholders to influence and drive timely results; and
  • Keep current on compliance and risk management and regulatory trends, including best practices and guidelines issued by applicable regulatory bodies and the industry, and identify emerging regulatory risks.


The right candidate will have:

  • A solid understanding of risk management and governance principles and familiarity with the processes and controls that govern these activities (i.e., three lines of defense model and risk framework principles).
  • Possess an entrepreneurial mindset, demonstrate curiosity, resourcefulness and critical thinking.
  • A proactive and outside-the-box thinker who can assess and adopt a risk-based approach in making recommendations to implement practical and sustainable policies and procedures.
  • The ability to distill complex information into a clear and concise narrative.
  • Superior writing and editing skills with the ability to construct well-founded, clear, and concise analyses and recommendations.
  • The ability to organize, prioritize, and manage multiple projects and deliverables.
  • Solid analytical, research, and investigative skills (e.g. researching laws/regulations, internal policies and procedures, etc.).
  • A proven track record in driving high quality and timely results.
  • The ability to work autonomously in a dynamically changing environment.
  • Demonstrated business maturity with the ability to effectively communicate and influence stakeholders within all levels of the organization, establish and maintain positive relationships.
  • Solid interpersonal and conflict resolution skills.
  • Exercises strong judgment and knows when to escalate with appropriate stakeholders before issues arise.
  • Strong problem-solving and conceptual thinking skills.


Basic Qualifications:

  • Bachelor's degree
  • 5+ years of experience in compliance or risk management in a regulated Canadian financial services organization, 3 of which must be in a governance function
  • Experience in preparing and writing business documents (i.e. presentations for leadership meetings or forums, briefing memos, and reports)
  • Experience in process and/or project management
  • Experience in creating and using data visualization tools (Tableau, QuickSight) to enhance and automate departmental reports


Preferred Qualifications:

  • 1+ year of experience using Google Suite of products (Slides, Docs, Sheets, Gmail, Forms, Drive, Sites)
  • Relevant certification or accreditation in Compliance, Risk Management, Legal, or other related fields
  • Strong leadership skills and capabilities
  • Familiarity of a credit card or other financial products' business, practices, and operations
  • Familiarity with applicable Canadian regulators (OSFI, OPC, FCAC) and regulations that apply to a credit card business or other financial products


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What the Team is Saying

Ryan Page
Kristen Cornelsen
Natalia Bachmann
The Company
HQ: McLean, VA
55,000 Employees
Hybrid Workplace
Year Founded: 1994

What We Do

At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Why Work With Us

Here’s another question: What are you looking for? A place where curiosity is the starting point? Where data leads to human insights? Where humanity drives product development? We’re bringing breakthrough products and services to consumers, small businesses, and commercial clients. And each new idea makes life better for millions of people.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Capital One Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
Company Office Image
HQMcLean, VA
Atlanta, GA
Bengaluru, Karnataka
Company Office Image
Boston, MA
Company Office Image
Chicago, IL
Company Office Image
London, GB
Mexico City, MX
Company Office Image
New York, NY
Company Office Image
Nottingham, GB
Company Office Image
Philadelphia, PA
Company Office Image
Plano, TX
Company Office Image
Richmond, VA
Company Office Image
San Francisco, CA
Toronto, ON
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account