We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This is an individual contributor role.
Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and settlement negotiations with smaller providers (i.e., local individual providers and small groups/systems). Supports larger provider partners in accordance with company standards to maintain and enhance provider networks while meeting or exceeding accessibility, compliance, quality, and financial goals, as well as cost initiatives.
What You Will Do
- Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and settlement negotiations with solo, small group, or local providers.
- Manages contract performance in support of network quality, availability, and financial goals and strategies.
- Recruits providers as needed to ensure attainment of network expansion and adequacy targets.
- Collaborates cross-functionally to contribute to provider compensation and pricing development activities and recommendations, submits contractual information, and supports the review and analysis of reports as part of negotiation and reimbursement modeling activities.
- Identifies and recommends solutions to manage cost issues and supports cost-saving initiatives and/or settlement activities.
- Provides network development, maintenance, and refinement strategies in support of the cross-market network management unit.
- Assists with the design, development, management, and/or implementation of strategic network configurations, including integration activities.
- Experience with both fee-for-service and value-based contracting is preferred.
- Optimizes interactions with assigned providers and internal business partners to manage relationships and ensure provider needs are met.
- Ensures resolution of escalated issues related to, but not limited to, claims payment, contract interpretation and parameters, and the accuracy of provider contract or demographic information.
- Follows established procedures and protocols in completing standard contracts for providers.
Required Qualifications
- 5+ years of experience, based on education and professional background, negotiating contracts with ancillary providers, facilities, and physician groups. Expertise includes contract language development, rate proposal analysis, and identification of operational and financial improvement opportunities. Skilled in collecting and analyzing competitive data and key financial metrics to support negotiations and consistently secure favorable contract outcomes.
- 3+ years of experience in provider relationship management or related healthcare roles, with proven contract management skills.
- Understanding of common contract provisions, provider reimbursement methodologies and terms, and industry-standard payment policies and practices.
- Understanding of provider financial issues, regulatory requirements, and competitor strategies.
- Demonstrated proficiency with Microsoft Office suite applications (e.g., Outlook, Word, Excel).
- Ability to build collaborative relationships with providers and work cross-functionally to resolve complex contract issues.
- Highly organized, with the ability to manage and prioritize multiple negotiations, issues, and tasks to meet deadlines.
Preferred Qualifications
- Experience supporting the Medicaid line of business.
- Knowledge of mental health reimbursement structures and clinical care delivery models.
Education
- Bachelor's degree or a combination of professional work experience and education.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years negotiating contracts with ancillary providers, facilities, and physician groups including contract language development and rate proposal analysis
- 3+ years provider relationship management or related healthcare roles with proven contract management skills
- Understanding of common contract provisions, provider reimbursement methodologies, payment policies and practices
- Understanding of provider financial issues, regulatory requirements, and competitor strategies
- Demonstrated proficiency with Microsoft Office suite applications (Outlook, Word, Excel)
- Ability to build collaborative relationships with providers and work cross-functionally to resolve complex contract issues
- Highly organized with ability to manage and prioritize multiple negotiations, issues, and tasks to meet deadlines
- Bachelor's degree or a combination of professional work experience and education
- Experience supporting the Medicaid line of business
- Knowledge of mental health reimbursement structures and clinical care delivery models
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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