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Job Summary
Enterprise Projects (EP) is a growing team within Arch’s Strategy and Innovation group that drives the future state design of strategically important underwriting and claims initiatives in line with Arch’s broader strategic imperatives. Our mission is to design modern user experiences to improve ease of doing business, productivity, and responsiveness to accelerate growth. To be successful, we need to help our underwriters and claim adjusters make better informed, faster decisions by designing experiences that incorporate innovative technologies, such as: AI-powered intelligent document processing, data enrichment via third-party sources, and analytics driven prioritization.
As a key member of Arch’s Enterprise Projects team, the Manager, Enterprise Projects will play a crucial role in supporting successful delivery of Arch’s most strategically important projects. Working under EP leadership, this role will be responsible for the daily representation of Enterprise Projects on these cross-functional initiatives. This includes coordinating with business unit leaders, underwriters, claim adjusters, members of the Strategic Analytics (SA) team, as well as IT, Ops and project management teams.
Job Responsibilities
Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas
Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development
Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision
Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
Manage stakeholder expectations through regular communication and touchpoints
Proactively escalate risks/issues to leadership as they arise
Help establish best practices and repeatable processes applicable across the various business units
Required Skills/Experience
5+ years’ experience in p/c insurance business process analysis, process improvement, preferably in commercial lines underwriting
Exceptional teamwork skills are required to play a key role in cross-functional teams; ability to collaborate and build trusting relationships with business partners
A strong understanding of the p/c insurance business and a passion for the industry
Track record of identifying opportunities for transforming business processes
Demonstrable ability to lead discussions and synthesize input from various stakeholders to drive consensus on approach
Track record of collaborating with multidisciplinary teams to deliver technology solutions
Strong organization skills – task management, time management and project management.
Excellent verbal and written communications skills; ability to convey complex concepts to people across the organization
Natural curiosity to understand, question as needed, and improve the world around you
Ability to export and apply learnings from other projects and to build scalable, repeatable business frameworks
Desired Skills/Experience
Prior commercial lines underwriting experience is strongly preferred
Prior experience in professional services or management consulting
Education
Bachelor’s degree or equivalent experience
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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$130,000 - $155,000/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
10200 Arch Capital Services LLCSkills Required
- 5+ years experience in p/c insurance business process analysis
- Exceptional teamwork skills
- Strong organization skills
- Excellent verbal and written communications skills
- Bachelor's degree or equivalent experience
What We Do
Arch Capital Group Ltd. (Arch Capital or ACGL), a Bermuda public limited liability company, writes insurance and reinsurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe and Australia, with a focus on specialty lines. Arch Capital Services LLC is owned by ACGL and provides corporate, legal and other support services to Arch Capital. ACGL provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
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