Manager, DevOps

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 17,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

SUMMARY

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated leader to head our DevOps team. The Manager, DevOps will lead the teams responsible for building the delivery pipelines, automations, and deployment platforms for HUB’s expanding portfolio of Digital products. Under your leadership, your team will enable and streamline continuous delivery, pipeline automation, seamless build and release management, and timely infrastructure deployment, and enable the availability and performance of mission-critical infrastructure and applications hosted within a cloud environment.

Our ideal candidate can demonstrate a track record of partnering with business and technology leaders to design, develop, and deploy highly available, scalable, and fault-tolerant platforms supporting digital products and solutions. You will collaborate closely with Product Owners and Designers, Solutions Architects, Application Development Managers, Cloud Engineering and ITSM/Tooling Teams, Agile Scrum and Program Management Teams, Internal Business Partners, Security and Compliance Teams, and the broader IT organization to deliver and maintain digital insurance products that our customers love.

The successful candidate has a strong talent for designing and developing DevOps solutions encompassing people, process, and technology, designed with customer user experience, scale, performance, and operability in mind for HUB’s digital products. This leader will oversee all aspects of DevOps, including requirements definition, design, deployment, integration, automation, and operations support for HUB’s suite of digital properties, leveraging each product's capabilities and best practices in support of HUB’s long-term digital strategy. You will develop and promote the team’s capabilities and practices across HUB’s IT and Business teams, expanding their reach, impact, and capacity as needed to consistently execute their responsibilities and achieve their goals in a timely and quality manner.

This leader will oversee all DevOps Engineering, including CI/CD pipeline development, microservices frameworks, distributed computing, infrastructure as code, pipeline automations, and build and release management for HUB’s digital properties. You will participate in the full software development lifecycle including designing distributed systems, developing the infrastructure and deployment platforms to enable streamlined application and infrastructure development and deployment, ensuring compliance with or updating as necessary HUB’s design, release, and security standards.

The Manager of DevOps will be a natural leader with a strong talent for developing high-performing teams and a proven ability to plan, design, deploy, and maintain deployment platforms, pipelines and automations for strategic digital platforms, ensuring consistent performance and timely support. This leader consistently builds strong working relationships with business and technology partners, communicates effectively across all levels of the organization, welcomes challenges, and always drives for the best business outcome. This leader thrives in a matrixed and virtual environment and excels at leading and supporting teammates, internal stakeholders, contractors, and managed service partners.

In This Role, You’ll Get To:

• Lead and manage the DevOps team, focused on maintaining the availability and performance pipelines and automations for HUB’s mission-critical suite of applications that are hosted within a cloud environment, supporting HUB’s strategic goals and business priorities,
• Oversee the design, development, integration, automation, availability, and performance of the company's CI/CD pipelines, deployment platforms, and build and release management frameworks, including policies, standards, guidelines, and tools. Ensure the frameworks promote consistency, repeatability, supportability, and scale, and enable the automation, orchestration, and monitoring of the products, applications, and supporting infrastructure throughout their lifecycle,
• Build collaborative relationships with business and marketing stakeholders, IT teammates, strategic partners, and third-party vendors to understand their needs and challenges, and devise solutions that advance their business and technical goals. Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements. Review technical specifications from clients and vendors to confirm the adequacy, accuracy, and functionality of proposed solutions,
• Provide a DevOps-enabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability, which can be incorporated into development and operational practices by other teams in support of their goals. Lead integration efforts to connect the DevOps platform(s) to various systems and services. Identify potential technical issues and assist in engineering possible solutions,
• Ensure that the DevOps platforms align with the company's strategic goals and customer needs. Practice continuous improvement in standards, processes, designs, and tooling,
• Partner with application, infrastructure, and tooling engineering teams to ensure that solutions are designed with customer user experience, scale/performance, and operability in mind,
• Work closely with security and compliance teams to ensure that DevOps platforms adhere to corporate policies, address vulnerabilities, and align with industry standards,
• Coordinate with the business and technology leaders, IT and security operations, and change management resources to ensure change impacts are effectively communicated, ensuring seamless deployments and smooth transitions into production,
• Define performance benchmarks and develop and manage key performance indicators (KPIs) for DevOps technical and operational performance that align with business and program objectives,
• Monitor DevOps systems and application performance and system resource utilization to ensure the performance and reliability of mission-critical pipelines, automations, and deployment platforms. Recommend strategies to address potential technical issues and to optimize availability and scalability,
• Be available 24/7 for any critical system issues that require immediate resolution, providing leadership and direction to a multi-disciplinary IT team, and lead service-restoration efforts during critical outages,
• Perform root-cause analysis for service interruption and establish preventive measures, mitigations, or needed changes,
• Evaluate the DevOps platform, infrastructure, and associated costs at regular intervals. Recommend changes, upgrades, or improvements to support the scaling of HUB’s digital platform and continued realization of HUB’s product goals,
• Lead “Technical Archeology” efforts (Platform and System Decomposition) to determine the DevOps integration needs with legacy, acquired, or new systems and services. Assist with application stack and systems decomposition research,
• Engage with management regularly with reports on project status, activities, and achievements. Ensure timely decision-making, risk mitigation, and resolution of issues, connecting with business stakeholders and senior leaders as appropriate to ensure continued progress,
• Direct and mentor a team of professionals, fostering an environment of growth and development. Promote a culture of customer obsession, inclusion, agility, and learning within the team,
• Lead, manage, and motivate multiple internal and third-party resources, creating a collaborative environment across the business teams, IT, and vendors. Provide the organizational and technical leadership to plan and achieve project and operational goals, while holding internal and third-party resources accountable for their commitments and deliverables,
• Maintain current knowledge of relevant technology, bringing forth ideas for modernization and improvement.

We want someone who has:

• At least 5 years of experience leading and supporting highly-visible and complex strategic digital technology programs and product offerings, in a DevOps role or similar capacity,
• Bachelors degree
• A strong understanding of business and technology with an established track record for successfully planning, leading, delivering, and managing complex DevOps platforms and solutions of varied size and scope,
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones,
• Passion for delivering value to business partners and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback. Consultative skills with the ability to interpret and define technical requirements and solutions, while making recommendations to manage foreseen and unforeseen impacts to strategic programs and product offerings,
• Extensive experience in SDLC development and testing methodologies and corresponding DevOps design, automation, and integration solutions and tools:
  • CI/CD deployment pipelines: Jenkins, TravisCI, Gitlab CI, AWS CodePipeline, Azure DevOps
  • Cloud platforms (Azure, AWS, or GCP), infrastructure as a service, solutions hosted in the cloud, and failover, high availability, high scalability, and security,
  • Infrastructure Orchestration (IaC) frameworks: Cloud Formation, Terraform, ARM,
  • Docker containers,
  • Kubernetes clusters (EKS, GCP, or AKS),
  • Programming Languages: Python, C#/C/C++, PowerShell, Java, Go, shell scripting, or similar,
  • Monitoring and Analytics platforms: Dynatrace (preferred), Splunk, SumoLogic, NewRelic, DataDog, CloudWatch, Azure Monitor,
  • Configuration Management tools: Ansible, Salt, Puppet, or Chef,
  • TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML,
  • Overall understanding of integrations; data and systems,
  • Version control and git workflows. Bitbucket, Git, Azure DevOps, Jira, Confluence, Miro, SharePoint, and Microsoft Office tools,
• Ability to lead and motivate others, demonstrating empathy, adaptability, and knowledge of personality types, with a desire to help teammates succeed. Proficiency and propensity for servant leadership, facilitation, situational awareness, problem-solving, prioritization, conflict resolution, team empowerment, and transparency. Willingness to grow and share his/her knowledge with others on the team.
• Experience managing executive and business stakeholders, with strong presentation skills, ability to adjust the message to the audience, and explain complex concepts in easily understood ways,
• Able to work harmoniously and effectively with others. Ability to work independently and within a team environment and show initiative to take on responsibilities,
• Able to manage multiple projects with competing deadlines and priorities. Ability to adapt to quickly changing business conditions,
• Highly organized, with considerable experience in agile, hybrid-agile, and plan-driven software delivery methodologies, and ITSM. Time management with the ability to organize, assess, and prioritize multiple tasks, projects, and demands
• Strong analytical and problem-solving skills
• Successfully held vendors accountable for delivery,
• Insurance background is a plus,
• Desire to learn.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees. 

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states: The expected salary range for this position is $130,000 to $160,000  and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 5-7 years of relevant experienceRequired Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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