Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
The Manager, Customer Success will coach and develop Customer Success Managers (CSMs), support escalations, and partner cross-functionally to improve the customer experience and operational efficiency. This leader will play a key role in scaling the Customer Success function while ensuring customers realize ongoing value from the platform.
We are looking for a customer-centric, collaborative leader who thrives in a fast-paced SaaS environment and is passionate about building high-performing teams and delivering positive customer outcomes.
WHAT YOU’LL DO:
- Lead, mentor, and develop a team of Customer Success Managers (CSMs)
- Support customer retention, engagement, adoption, and customer health initiatives
- Act as an escalation point for complex customer situations and help drive resolution
- Partner cross-functionally with Product, Support, Sales, Enablement, and Operations teams
- Monitor team and customer performance metrics to identify risks and improvement opportunities
- Support process improvements and scalable customer success best practices
- Drive accountability around customer experience, responsiveness, and service delivery
- Develop strong knowledge across all platforms and broader ABC Fitness ecosystem
- Occasional travel required for client engagement opportunities
WHAT YOU’LL NEED:
- 7+ years of experience in Customer Success, Account Management, or a related SaaS customer-facing role
- 2+ years of people leadership or team management experience preferred
- Strong communication, coaching, and relationship management skills
- Experience managing customer escalations and competing priorities in a fast-paced environment
- Strong organizational and problem-solving skills
- Ability to collaborate cross-functionally and influence stakeholders
- Data-driven mindset with the ability to interpret customer trends and performance metrics
AND IT’S GREAT TO HAVE:
- Experience within a Health & Fitness technology SaaS company or fitness industry environment
- Experience supporting SMB or scaled customer success motions
- Experience with retention, engagement, or adoption-focused KPIs
- Familiarity with CRM or Customer Success platforms
Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $90,000 - $100,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 7+ years of experience in Customer Success, Account Management, or a related SaaS customer-facing role
- Experience managing customer escalations and competing priorities in a fast-paced environment
- Strong communication, coaching, and relationship management skills
- Strong organizational and problem-solving skills
- Ability to collaborate cross-functionally and influence stakeholders
- Data-driven mindset with the ability to interpret customer trends and performance metrics
- Occasional travel for client engagement opportunities
- 2+ years of people leadership or team management experience
- Experience within a Health & Fitness technology SaaS company or fitness industry environment
- Experience supporting SMB or scaled customer success motions
- Experience with retention, engagement, or adoption-focused KPIs
- Familiarity with CRM or Customer Success platforms
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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